(b) Explain why Oliver might legitimately feel he has a grievance against his manager and identify which aspectsof the formal disciplinary procedure David Morgan did not follow or allow in this case. (9 marks)

题目

(b) Explain why Oliver might legitimately feel he has a grievance against his manager and identify which aspects

of the formal disciplinary procedure David Morgan did not follow or allow in this case. (9 marks)

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参考答案和解析
正确答案：
Part (b):
Oliver may feel he has a grievance as a consequence of treatment which he perceives as unfair. Proper disciplinary procedures are
essential for harmonious relationships between management and all staff. Oliver may feel that he has been singled out and that
David Morgan does not understand the need for equity in invoking disciplinary procedures.
David Morgan did not follow this procedure. No informal talk took place which might have resolved the problem, preferring to
deliver an oral warning, then moving to a written warning and dismissal. Oliver was not represented and his dismissal is likely to
lead to dissatisfaction with Oliver’s peers.
Oliver must now invoke the correct grievance procedure.
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  • 第1题：

    Write your essay on the Answer Sheet in 200-250 words.(30 points)

    An English person recently came to your school to give a talk(what was the talk

    about?).

    He/She left a personal possession (what is it?)at the school(}cuhere exactly?). You

    want to return the possession(how will you return it?)but you have had difficulty

    contacting the person (howhave you tried to contact him/her?). You have a possible address for the person, but you're not sure if it's correct (why?).

    Write a letter to the person.

    .Thank them for coming to give the talk.

    .Explain the situation.

    .Ask them to contact you.


    参考答案Sample

    　　Student Committee

    　　St Giles School

    　　Swindon

    　　18/4/2007
    　　Mr Brendan Collins
    　　Chairman
    　　ILP Industries Ltd
    　　Bristol BS3 20X
    　　Dear Mr Collins，
    　　I am writing to thank you for attending our school careers day last week and giving such
    　　an inspirational and interesting speech on career prospects in the financial services industry.
    　　I am also writing to inform. you that you left a CI}ROM in the computer which you used
    　　during your speech. Iwould like to return it to you as soon as possible but Iwas unsure
    　　whether to send it to your company or adifferent address.
    　　I contacted your office but，unfortunately, you were away on business and I spoke to a
    　　secretary. She said that the disc belonged to your own private consultancy business and that　I should send it there. She provided me with an address but I am afraid that I may havewritten it down incorrectly. The address I have is as follows:Collinsi一Consultancies, Box　283A, Bristol. Could you please confirm that this is the correct address to which I shouldsend the disc?

    　　Thank you once again for your generosity in giving up your valuable time for the
    　　students at our school and Iam sorry I have been unable to return your CD-ROM morepromptly.

    　　Yours sincerely，
    　　John Smith
    　　John Smith
    　　Student Committee Chairperson

  • 第2题：

    You are signing on a deck officer，who will be designated as one of the GMDSS operators，before sailing foreign．Which statement is TRUE ________．

    A.He/she must have an STCW certificate endorsed as“Valid for Service on Vessels Operating in the GMDSS System”

    B.He/she must present either an FCC-issued license or a Coast Guard-issued license

    C.You must consult the“List of Qualifications”on the reverse of his/her FCC-issued license

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    正确答案：A

  • 第3题：

    --Where do you think______he______the computer?---Sorry．I have no idea．

    A.has;bought
    B.不填;bought
    C.did;buy
    D.不填;buys

    答案：B
    解析：
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    He______________be hungry一he's just had lunch.

    A. can't

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    参考答案A

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    The working parent is not willing to listen to her (his) four-year-old child talking about hissandbox games because she (he) is___________.

    A.boring
    B.very tired
    C.busy
    D.angry

    答案：B
    解析：
    通读第四段，注意短语“fartoo beaten down”，可知父母每天工作非常辛苦和疲惫。所以和孩子的交流沟通少了。正确答案为B。A、C、D都不符合题意。

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    A．Manager::Manager(int n):id(n){}

    B．Manager::Manager(int n){id=n;}

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