An IPCC Express 4.0 deployment requires support for 20 concurrently logged-in agents and three supervisors. The agents are split evenly across two remote sites. High Availability is required for this deployment, and the agents will be using IP Phone Agent as they use Citrix terminals. Silent monitoring and recording will be performed for agents at both sites. No historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?()
第1题:
Which three of the following are licensed Cisco CRS 4.0 software products?()
第2题:
Which of the following step libraries is included in the license for IPCC Express Standard? ()
第3题:
What tool is used to estimate the hardware server resources required for an IPCC Express deployment?()
第4题:
When configuring IPCC Express Enhanced, what is the maximum number of skills that an agent can be associated with? ()
第5题:
Which two of the following are valid CRS deployment scenarios?()
第6题:
IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server
IPCC Express communicating with the ICM via a co-resident IPCC Gateway PG
IPCC Express using the IPCC Enterprise Outbound option
IPCC Express using the IPCC Enterprise CTI-OS Toolkit
IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform
第7题:
Microsoft Management Console
Cisco Security Agent (headless agent)
Cisco Security Agent Management Center
Microsoft SQL Server 2000
第8题:
CRS Engine
recording
Cisco Agent Desktop
monitoring
Cisco Supervisor Desktop
第9题:
1
2
3
4
5
第10题:
ICM steps
e-mail steps
media steps
database steps
第11题:
15
20
25
30
40
50
第12题:
WrapUp Time
Service Level
Overflow CSQ
Agent Name
Automatic Work
CRS Application
第13题:
Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? ()
第14题:
An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?()
第15题:
What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool? ()
第16题:
Which two features are added when upgrading from IPCC Express Standard to Enhanced? ()
第17题:
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?()
第18题:
The script probably has an error in the DSN configuration.
IPCC Express Standard is not licensed for Database steps.
The script probably has an error in the query string.
There is probably an interoperability problem between IPCC Express and the database.
第19题:
text chat
Log Out/Not Ready reason codes
WrapUp State
WrapUp timer
competency-based routing
第20题:
orders for coresident deployments
orders for adding more seats
orders for upgrading from standard
orders with less than five seats
all orders require using the IPCC Express Configuration and Ordering Tool
第21题:
IVR Port Recording
HTTP Triggers
Supervisory Silent Monitoring
sending e-mails
Database Integration
keystroke macros
第22题:
1
2
Depends upon the number of agents
Depends upon the locations of the CallManager clusters
Depends upon how many nodes are in the CallManager clusters
第23题:
supervisory recording
WrapUp timer
sending e-mails
keystroke macros
text chat
第24题:
Major Release
Minor Release
Maintenance Release
Service Release
Engineering Special