An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also i

题目

An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution,  what product does this organization need for this capability?()

  • A、IPCC Express Standard  
  • B、IPCC Express Enhanced  
  • C、IPCC Express Premium  
  • D、IPCC Enterprise  
  • E、IP IVR

相似考题
参考答案和解析
正确答案:B
更多“An organization wants”相关问题
  • 第1题:

    OSI代表()

    • A、Organization for Standards Institute
    • B、Organization for Internet Standards
    • C、Open Standards Institute
    • D、Open Systems Interconnection

    正确答案:D

  • 第2题:

    Which role should a site administrator assign to a user in the selling organization to allow the user to manage suborganizations and users in their organization?()

    • A、Organization Administrator
    • B、Seller
    • C、Seller Administrator
    • D、Store Administrator
    • E、Account Representative

    正确答案:C

  • 第3题:

    An administrator wants to delete an account object using the Database Cleanup utility.  Which of the following is the correct syntax to perform this task?()

    • A、dbclean -object account -type obsolete -db dbname -days daysold
    • B、dbclean -table account -type obsolete -db dbname -days daysold
    • C、dbclean -object organization -type account -db dbname -days daysold
    • D、dbclean -object user -type account -db dbname -days daysold

    正确答案:A

  • 第4题:

    Which of the following roles can use the Organization Administration Console to create and modify users in their organization?()

    • A、Buyer Administrator
    • B、Site Administrator
    • C、Seller
    • D、Seller Administrator
    • E、Store Administrator

    正确答案:A,B,D

  • 第5题:

    You have an Exchange Server 2010 organization.  You plan to delegate administration of the organization.  You have a group named Technicians that contains all the level-two technicians in the organization. You need to ensure that the Technicians group can manage the properties of all the mailbox databases. The solution must minimize the number of permissions assigned to the Technicians group.  Which management role should you assign to the Technicians group?()

    • A、Help Desk
    • B、Organization Management
    • C、Recipient Management
    • D、Server Management

    正确答案:D

  • 第6题:

    You are the enterprise administrator for an Exchange Server 2010 organization. All users run Microsoft Office Outlook 2010.  You are designing a sharing solution for your organization and a partner organization. The partner organization also uses Exchange Server 2010.  You need to recommend a strategy for sharing information with the partner organization to meet thefollowing requirements: .Provide cross-organizational access to user contacts  .Provide cross-organizational access to free/busy information What should you recommend?()

    • A、Creating cross-forest trusts
    • B、Implementing Federated Sharing
    • C、Implementing Microsoft Identify Lifecycle Manager (ILM) 2007
    • D、Running the Microsoft Exchange Inter-Organization Replication tool

    正确答案:B

  • 第7题:

    单选题
    船长想见引水员。()
    A

    The pilot wants to see the captain.

    B

    The captain wants to see the helmsman.

    C

    The chief officer wants to see the pilot.

    D

    The captain wants to see the pilot.


    正确答案: C
    解析: 暂无解析

  • 第8题:

    多选题
    Which of the following roles can use the Organization Administration Console to create and modify users in their organization?()
    A

    Buyer Administrator

    B

    Site Administrator

    C

    Seller

    D

    Seller Administrator

    E

    Store Administrator


    正确答案: E,C
    解析: 暂无解析

  • 第9题:

    单选题
    The auctioneer may decide to sell the “lots” out of the order because _____.
    A

    he sometimes wants to confuse the buyers

    B

    he knows from experience that certain people will want to buy certain items

    C

    he wants to keep certain people waiting

    D

    he wants to reduce the number of buyers


    正确答案: C
    解析:
    由文章第三段中:he may wait until he registers the fact that certain dealers are in the room and then produce the lots they are likely to be interested in,拍卖商不按常规拍卖,是为了确定准买家的情况,推测他们可能喜欢的东西,再决定拍卖。B选项符合题意。

  • 第10题:

    单选题
    If a parent organization is not specified when registering a user, which organization will the user be a member of?()
    A

    Buyer Organization

    B

    Default Organization

    C

    No Organization

    D

    Root Organization

    E

    Seller Organization


    正确答案: D
    解析: 暂无解析

  • 第11题:

    单选题
    _____
    A

    Because he wants to visit her.

    B

    Because he wants to discuss her suggestion with her.

    C

    Because he wants to offer a proposal.

    D

    Because he wants to date her.


    正确答案: A
    解析:
    细节题。根据男士的话“I’d like to discuss your suggestion with you”可知,男士想和女士商量一下她所提的建议,故选B。
    【录音原文】
    M: May I speak to Petty?
    W: Speaking.
    M: Good morning, Petty.
    W: Good morning, Steward.
    M: (16) I’d like to discuss your suggestion with you as soon as possible. Would Tuesday be all right for you?
    W: (15) Tuesday. That’s tomorrow?
    M: Yes.
    W: Let me see. How about tomorrow, say, 8:30?
    M: Then suppose (15) I come to your office at 8:30 tomorrow.
    W: Good. I’ll be expecting you then.
    M: Thank you. Good-bye.
    W: Good-bye.
    Q15: What time do the two speakers agree to meet?
    Q16: Why does the man make a call to the woman?

  • 第12题:

    单选题
    Why does the author dwell upon the concept of science in this article?
    A

    He wants to get the name right for scientists who are not in the field of exact science.

    B

    He wants to show that scientists can be wrong.

    C

    He just wants to show the tight concept to the confused people.

    D

    He wants to make the concept clear so that people can have the right education.


    正确答案: B
    解析:
    态度题作者在文中给出了科学的真正定义,并对此进行了充分的论证,驳斥了很多人对于科学的含混概念。但作者的最终意图并不是要明确科学的概念,他在文中一再提到教育问题,就是不希望错误的科学概念导致教育方向的偏差,故答案为D项。选项A、B、C都不是作者的主要意图,皆可排除。

  • 第13题:

    机化(organization)


    正确答案: 由新生的肉芽组织吸收、取代坏死物的过程称为机化。

  • 第14题:

    Which of the following tasks can be performed by a Buyer Administrator using the Organization Administration console?()

    • A、The Buyer Administrator can approve the shoppers within their organization.
    • B、The Buyer Administrator can create a new seller organization.
    • C、The Buyer Administrator can assign access levels to their members.
    • D、The Buyer Administrator can make Request for Quotes (RFQ) to a seller organization.

    正确答案:A,C

  • 第15题:

    A network administrator wants to analyze the historical performance of the servers in the organization and forecast the system performance needs into the future.  Which add-on component of IBM Director would be used to assist with this task?()

    • A、Capacity Manager
    • B、Resource Monitors
    • C、System Availability
    • D、System Performance Monitor

    正确答案:A

  • 第16题:

    You are employed as the exchange administrator at TestKing.com. You are in the process of installing anew Exchange Server 2010 Organization. Outlook Web App is used throughout the organization by usersto access their e-mail. TestKing.com wants you to implement a new compliance policy that states that e-mail messaging containing client contracts be kept for two years. Management also wants users to classify e-mails relatingto client contracts as well as moving e-mail messages to other folders. You are instructed a solution thatwill comply with the set criteria. What should you do?()

    • A、You should recommend Retention Policy Tags as well as a Retention Policy to management.
    • B、You should recommend an OWA mailbox policy to management.
    • C、You should recommend Managed Folder mailbox policies to management.
    • D、You should recommend Personal Archives and an Archive policy to management.

    正确答案:A

  • 第17题:

    You are employed as the exchange administrator at Company.com.the Company.com network contains an exchange server 2010 organization.Company.com has its headquarters in chicago where you are located.The organization contains a single server named -ex01.you receive numerous complaints from users stating that they receive a vast amount of spam messages.management wants you to decrease the amount of spam users in the organization receive. What should you do?()

    • A、Your best option would be to have a Transport Protection Rule created.Thereafter a journal rule can be created.
    • B、Your best option would be to run the Install-AntispamAgents.ps1 script.Thereafter the transport agents can be configured.
    • C、Your best option would be to have a journal rule created.Thereafter an Outlook Protection Rule can be created.
    • D、Your best option would be to run the AntispamCommon.ps1 script.Thereafter a Transport Protection Rule can be created.

    正确答案:B

  • 第18题:

    国际民航组织(ICAO)新的飞行标准。()

    • A、New flight standard of international civil aircraft organization (ICAO).
    • B、New fly standard of international civil aircraft organization (ICAO).
    • C、New fly standard of international civil aviation organization (ICAO).
    • D、New flight standard of international civil aviation organization (ICAO).

    正确答案:D

  • 第19题:

    多选题
    Which of the following tasks can be performed by a Buyer Administrator using the Organization Administration console?()
    A

    The Buyer Administrator can approve the shoppers within their organization.

    B

    The Buyer Administrator can create a new seller organization.

    C

    The Buyer Administrator can assign access levels to their members.

    D

    The Buyer Administrator can make Request for Quotes (RFQ) to a seller organization.


    正确答案: B,D
    解析: 暂无解析

  • 第20题:

    单选题
    You are the enterprise administrator for an Exchange Server 2010 organization. All users run Microsoft Office Outlook 2010.  You are designing a sharing solution for your organization and a partner organization. The partner organization also uses Exchange Server 2010.  You need to recommend a strategy for sharing information with the partner organization to meet the following requirements: .Provide cross-organizational access to user contacts  .Provide cross-organizational access to free/busy information  What should you recommend?()
    A

    Creating cross-forest trusts

    B

    Implementing Federated Sharing

    C

    Implementing Microsoft Identify Lifecycle Manager (ILM) 2007

    D

    Running the Microsoft Exchange Inter-Organization Replication tool


    正确答案: A
    解析: 暂无解析

  • 第21题:

    单选题
    When the teacher says Who wants to have a try?, he/she wants to________.
    A

    control discipline

    B

    prompt class activity

    C

    evaluate students' work

    D

    draw students' attention to the lesson


    正确答案: A
    解析:

  • 第22题:

    单选题
    Although it is raining hard,_____.
    A

    Tom still wants to go out

    B

    and Tom still wants to go out

    C

    that Tom still wants to go out

    D

    but Tom still wants to go out


    正确答案: A
    解析:

  • 第23题:

    单选题
    A

    She wants to quit her job in the chemistry lab.

    B

    She wants to get practical experience.

    C

    She is interested in becoming a psychology major.

    D

    She wants to earn extra money.


    正确答案: C
    解析:
    细节题。录音中女士提到“Anyway I just want to have some experience.”,即她想要这份工作是为了增加些经验。故选B。