A technician has resolved a paper jam. After the jam is cleared, the display continues to indicate that the printer is jammed. Which of the following should be performed NEXT?（）A、Power cycle the printerB、Print a test pageC、Remove all the paper trays and r

题目

A technician has resolved a paper jam. After the jam is cleared, the display continues to indicate that the printer is jammed. Which of the following should be performed NEXT?（）

  • A、Power cycle the printer
  • B、Print a test page
  • C、Remove all the paper trays and restart the printer
  • D、Remove and replace the roller
相似考题

1.A user is unable to print to the network printer. A print job appears in their print queue and cannotbe deleted. The user has the correct permissions to modify and delete print jobs. All other users are able to print to the network printer. Which of the following procedures should the technician try FIRST?（）A. Cycle the power on the network printer.B. Verify the network cable is connected to the printer.C. Reinstall the printer driver.D. Restart the print spooler service.

2.A technician has installed a new motherboard in a workstation, but after hardware tests, themotherboard has failed. Which of the following should the technician do FIRST before replacingthe motherboard? （）A、Reseat all power connections.B、Remove the CMOS battery.C、Install the graphics card.D、Ground to the case.

3.A technician receives a printer that is printing ink smudges on random sheets of paper. Which of the following should the technician try FIRST？（）A、Replace the printer.B、Replace print head assembly.C、Clean the print head.D、Use a different brand of paper.

4.Which of the following should the technician do FIRST when removing a paper jam?()A. Open all the doors in the printer.B. Clear the print queue.C. Turn the printer off.D. Take the printer offline.

更多“A technician has resolved a paper jam. After the jam is cleared, the display continues to indicate that the printer is jammed. Which of the following should be performed NEXT?（）A、Power cycle the printerB、Print a test pageC、Remove all the paper trays and r”相关问题

  • 第1题：

    A technician receives a new printer for repair and the work order states that when powered on the printer makes a loud noise and will not print.  Which of the following actions should the technician take？ （）

    • A、Install new drivers on the computer.
    • B、Install a new ink cartridge.
    • C、Install a print head on the printer.
    • D、Remove the packing tape from the print head.

    正确答案:D

  • 第2题：

    A customer asks the technician for an explanation of the cause of a printer issue, after the issue is resolved. Which of the following would be the MOST appropriate response?（）

    • A、“The process of removal is extremely complex and only certain individuals would understand”.
    • B、“There was a moisture build up in the paper tray that apparently caused the paper jam”.
    • C、“Condensation within the lower tray assembly hindered the functionality of the rollers which caused improper transfer”.
    • D、“The paper jam was caused because irresponsible users spilled liquid in the bottom tray”.

    正确答案:B

  • 第3题：

    Which of the following printer failure symptoms can be described as a condition where the internal feed mechanism has stopped working temporarily?（）

    • A、Power cycle
    • B、Paper jam
    • C、No connectivity
    • D、Corrupt printer driver

    正确答案:B

  • 第4题：

    A laser printer has a vertically repetitive print defect. Before attempting to repair the printer，a technician should determine：（）

    • A、the distance between the spots.
    • B、which paper tray was used to print the document.
    • C、which driver was used to print the document.
    • D、which application was used to print the document.

    正确答案:A

  • 第5题：

    A customer states that they cannot print from their laser printer. The printer displays a ‘Paper Jam’ error. Upon inspection there is no paper jam. The only indication is a clicking sound when the user tries to print. Which of the following is the MOST likely cause?（）

    • A、Feed roller gear is broken.
    • B、Feed rollers are dirty.
    • C、Fuser has overheated.
    • D、Toner cartridge needs to be replaced.

    正确答案:A

  • 第6题：

    A laser printer has an error tray two paper jam but tray two does not have any paper in it. Which of the following should the technician do FIRST? （）

    • A、Replace the tray two paper sensor and run the printer self test.
    • B、Remove the tray two paper sensor and clean the printhead.
    • C、Check the tray two paper sensors for blockage and run the printer self test.
    • D、Check the tray two paper rollers for blockage, clean the printhead, and run the printer self test.

    正确答案:C

  • 第7题：

    A shipping department is reporting that a laser printer in the receiving area is becoming jammed because the printer attempts to pull several sheets of paper for each print. Which of the following may be the cause？（）

    • A、Humidity is causing the paper to stick together.
    • B、The paper is sticking to the corona wire and causing the jam.
    • C、A4 paper is being used and may not be supported by laser printers.
    • D、The fusion roller is dirty and pulling too many sheets of paper.

    正确答案:A

  • 第8题：

    单选题
    A laser printer has an error tray two paper jam but tray two does not have any paper in it. Which of the following should the technician do FIRST? （）
    A

    Replace the tray two paper sensor and run the printer self test.

    B

    Remove the tray two paper sensor and clean the printhead.

    C

    Check the tray two paper sensors for blockage and run the printer self test.

    D

    Check the tray two paper rollers for blockage, clean the printhead, and run the printer self test.


    正确答案： B
    解析： 暂无解析

  • 第9题：

    单选题
    Several users report that they are unable to print to a new printer recently installed. The technician is unable to ping the printer. Which of the following is the MOST likely cause?（）
    A

    No IP address on the printer

    B

    Paper jam in the paper feed tray

    C

    Improper DNS settings on the printer

    D

    Broken LCD screen on the printer


    正确答案： A
    解析： 暂无解析

  • 第10题：

    单选题
    A laser printer has a vertically repetitive print defect. Before attempting to repair the printer，a technician should determine：（）
    A

    the distance between the spots.

    B

    which paper tray was used to print the document.

    C

    which driver was used to print the document.

    D

    which application was used to print the document.


    正确答案： A
    解析： 暂无解析

  • 第11题：

    单选题
    A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? （）
    A

    Clean the toner cartridge.

    B

    Change the paper.

    C

    Replace the fuser.

    D

    Print a test page.


    正确答案： D
    解析： 暂无解析

  • 第12题：

    单选题
    A user is unable to print to the network printer. A print job appears in their print queue and cannotbe deleted. The user has the correct permissions to modify and delete print jobs. All other users are able to print to the network printer. Which of the following procedures should the technician try FIRST?（）
    A

    Cycle the power on the network printer.

    B

    Verify the network cable is connected to the printer.

    C

    Reinstall the printer driver.

    D

    Restart the print spooler service.


    正确答案： A
    解析： 暂无解析

  • 第13题：

    A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? （）

    • A、Clean the toner cartridge.
    • B、Change the paper.
    • C、Replace the fuser.
    • D、Print a test page.

    正确答案:D

  • 第14题：

    Several users report that they are unable to print to a new printer recently installed. The technician is unable to ping the printer. Which of the following is the MOST likely cause?（）

    • A、No IP address on the printer
    • B、Paper jam in the paper feed tray
    • C、Improper DNS settings on the printer
    • D、Broken LCD screen on the printer

    正确答案:A

  • 第15题：

    A printer is not pulling paper out of the paper tray. Which of the following is the MOST possible cause of the problem? （）

    • A、Pickup rollers
    • B、Print head
    • C、Drum
    • D、Fuser

    正确答案:A

  • 第16题：

    Which of the following should the technician do FIRST when removing a paper jam?（）

    • A、Open all the doors in the printer.
    • B、Clear the print queue.
    • C、Turn the printer off.
    • D、Take the printer offline.

    正确答案:C

  • 第17题：

    A user notices the department laser printer is printing light. Which of the following items should a technician do FIRST to fix this issue? （）

    • A、Remove and clean the fuser assembly with an alcohol based cleaner.
    • B、Install a maintenance kit and reset all page counts to zero.
    • C、Perform a full power cycle on the printer.
    • D、Clean the paper path with a damp cloth and canned air to remove any debris.

    正确答案:B

  • 第18题：

    A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?（）

    • A、Establish a plan of action to resolve the problem
    • B、Implement the solution
    • C、Test the theory to determine cause
    • D、Verify full system functionality

    正确答案:C

  • 第19题：

    A printer is consistently printing random characters on every page. Which of the following should be done? （）(Select TWO).

    • A、Power cycle the printer
    • B、Replace the fuser
    • C、Check for paper jams
    • D、Clean the print drum
    • E、Check the printer driver

    正确答案:A,E

  • 第20题：

    单选题
    A technician has resolved a paper jam. After the jam is cleared, the display continues to indicate that the printer is jammed. Which of the following should be performed NEXT?（）
    A

    Power cycle the printer

    B

    Print a test page

    C

    Remove all the paper trays and restart the printer

    D

    Remove and replace the roller


    正确答案： C
    解析： 暂无解析

  • 第21题：

    单选题
    A user notices the department laser printer is printing light. Which of the following items should a technician do FIRST to fix this issue? （）
    A

    Remove and clean the fuser assembly with an alcohol based cleaner.

    B

    Install a maintenance kit and reset all page counts to zero.

    C

    Perform a full power cycle on the printer.

    D

    Clean the paper path with a damp cloth and canned air to remove any debris.


    正确答案： B
    解析： 暂无解析

  • 第22题：

    单选题
    A shipping department is reporting that a laser printer in the receiving area is becoming jammed because the printer attempts to pull several sheets of paper for each print.Which of the following may be the cause？（）
    A

    The paper is sticking to the corona wire and causing the jam.

    B

    Humidity is causing the paper to stick together.

    C

    A4 paper is being used and may not be supported by laser printers.

    D

    The fusion roller is dirty and pulling too many sheets of paper.


    正确答案： D
    解析： 暂无解析

  • 第23题：

    多选题
    A printer is consistently printing random characters on every page. Which of the following should be done? （）(Select TWO).
    A

    Power cycle the printer

    B

    Replace the fuser

    C

    Check for paper jams

    D

    Clean the print drum

    E

    Check the printer driver


    正确答案： C,E
    解析： 暂无解析

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