A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）A、Com+.logB、System LogC、Security LogD、Ap

第1题：

A TestKing.com technician is troubleshooting connectivity problems between two routers that are directly connected through the serial line. The technician notices that the serial line is up but cannot see any neighbors displayed in the output of the show cdp neighbors command. In which OSI layer is the problem most likely occurring?（）

• A、Physical
• B、Data link
• C、Network layer
• D、Transport layer
• E、Application layer

第2题：

The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）

• A、Verity full system functionality
• B、Identify the main problem and question the user
• C、Document their findings, actions, and outcomes
• D、Escalate the issue to upper management

第3题：

Which of the following is unsafe for a technician to use when troubleshooting or repairing a CRT monitor?（）

• A、Anti-static pad
• B、Anti-static wrist strap
• C、Rubber gloves
• D、Multimeter

第4题：

Bob, a technician, is troubleshooting a PC that intermittently does not power on. Which of the following tools would be the BEST choice to use to verify a possible cause? （）

• A、Cable tester
• B、Ohm meter
• C、Field strength meter
• D、PSU tester

第5题：

A technician is troubleshooting a CD/DVD drive. There is a disk in the drive and the tray wont eject. Which of the following actions should the technician take FIRST？ （）

• A、Shutdown， restart and verify that the BIOS recognizes the drive and try again.
• B、Replace the CD/DVD drive.
• C、Pry the tray open with a small， flat head screwdriver.
• D、Place the end of a paper clip in the emergency eject pinhole on the CD/DVD drive.

第6题：

A technician is troubleshooting a workstation that has the wrong time information. All workstations should be pointing to a central NTP server. Which of the following locations would the technician check to investigate error messages related to this issue?（）

• A、IIS log
• B、Application log
• C、System log
• D、Security log

第7题：

A technician is troubleshooting a lack of Internet connectivity affecting their entire office. The technician suspects the issue is with their Internet Service Provider failing to provide service.Which of the following command line tools should the technician use to BEST test this theory？（）

• A、tracert
• B、ipconfig
• C、netstat
• D、nslookup

第8题：

第9题：

第10题：

While troubleshooting a network problem,a technician discovers that the current copy of the Cisco IOS is outdated and needs to be updated.Which of the following commands would the technician issue to replace the Cisco router IOS with the newer version?（）

• A、Router#copy tftp flash
• B、Router(config)#restore flash
• C、Router(config)#repair flash
• D、Router#copy flash run
• E、Router>copy start flash
• F、Router#copy start flash

第11题：

A technician is troubleshooting a host connectivity problem. The host is unable to ping a server connected to Switch_A. Based on the results of the testing, what could be the problem（）。

• A、A remote physical layer problem exists.
• B、The host NIC is not functioning.
• C、TCP/IP has not been correctly installed on the host.
• D、A local physical layer problem exists.

第12题：

A technician is troubleshooting a WLAN card in a laptop. The wireless infrastructure is 802.11g. TheWLAN card is showing connected at 11Mbps. Which of the following would be the BEST reason why theWLAN card is performing at that speed? （）

• A、The WLAN card is 802.11g.
• B、The WLAN card is 802.11b.
• C、The WLAN card is 802.11n.
• D、The WLAN card is 802.11a.

第13题：

A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）

• A、Record the solution in the appropriate logs for future use.
• B、Ask the user who reported the issue what past documentation they have.
• C、Ask the user who reported the issue to explain the symptoms in detail.
• D、Record what steps should be taken to resolve the issue.

第14题：

A customer reports that error messages occasionally appear and quickly disappear. Which of thefollowing is the BEST place for a technician to begin troubleshooting this issue?（）

• A、Run a System Restore
• B、Check Device Manager
• C、Check the Event Logs
• D、Check the System Information

第15题：

A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）

• A、Verify full system functionality.
• B、Document the findings, actions, and outcomes.
• C、Establish a plan of action to resolve the problem.
• D、Question the user and identify changes the user has made to the system.

第16题：

A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?（）

• A、Establish a plan of action to resolve the problem
• B、Implement the solution
• C、Test the theory to determine cause
• D、Verify full system functionality

第17题：

第18题：