The most important customer a technician has is:()
第1题:
A. the customer standing right in front of them.
B. the customer who owes the company the most money.
C. the customer calling on the phone.
D. the customer they have an appointment with in an hour.
第2题:
第3题:
A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?()
第4题:
A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?()
第5题:
A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?()
第6题:
An IBM Business Partner has sold a DS5020 and new IBM SAN switches to replace a customer EMC storage infrastructure. The customer dissatisfaction has arisen during the installation because according to the DS5020 interoperability matrix, two HP Proliant servers running Exchange have FC HBAs that are not supported. Which of the following is the most probable cause of the customer dissatisfaction()
第7题:
A solution provider has proposed a pSeries solution to a new customer. The solution is complex with a number of technologies that are new to the customer. They have a tight timeline for implementation. The solution provider has not been able to get a clear understanding as to how the customer will backup the system. What would be the most appropriate action to address the risks with this solution?()
第8题:
Which of the following environments is most closely addressed by the N series N3600?()
第9题:
A solution provider has identified a number of risks with a configuration in a customer’s request for bid. What is the most appropriate action to take to mitigate those risks for the customer?()
第10题:
maintain the quality of customer service.
expand the customer network worldwide.
inform patients about better quality medicines.
第11题:
a customer with CIFS, NFS and GPFS requirements
a customer wanting to natively implement Easy Tier
a customer who has large block sequential write requirements
a customer who needs to consolidate multiple storage controllers under one managementinterface
第12题:
A solution sizing questionnaire
Verify the customer has the proper racks
A Technical Delivery Assessment
Verify the customer has enough cooling in the computer room
第13题:
A customer has two single cluster IBM TS7700 Virtualization Engines at the same site. The customer wants to move one to a remote site and set up a grid configuration with the two clusters. The customer has fibre between the two sites. What is the most important factor to consider when planning the new configuration?()
A. operator training
B. cache size of the two clusters
C. fibre bandwidth capability between the sites
D. number of stacked tape drives attached to each cluster
第14题:
A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?()
第15题:
A customer has two single cluster IBM TS7700 Virtualization Engines at the same site. The customer wants to move one to a remote site and set up a grid configuration with the two clusters. The customer has fibre between the two sites. What is the most important factor to consider when planning the new configuration?()
第16题:
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?()
第17题:
A company needs additional storage for a block I/O based database application. The application has low I/O bandwidth requirements across the campus. The customer has a TCP/IP infrastructure and is interested in low-cost products that are compatible with its environment. Which technology is most appropriate for this customer?()
第18题:
A customer has two sites located 500 kilometers apart. The customer has both a high-speedInternet link and dark fiber between the sites. The customer wants to utilize storage resources ateither site leveraging replication for disaster recovery implementations. The customer wants to linkthese two sites together. Which option provides the highest performance and is most reliable?()
第19题:
A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following?()
第20题:
Which of the following customer environments is addressed by IBM System Storage N series gateways?()
第21题:
a customer that requires block level storage
a customer that requires CIFS and AIX NFS environments
a customer that requires good scalability and performance
a customer that needs to consolidate multiple storage controllers under a single interface
第22题:
the customer standing right in front of them.
the customer who owes the company the most money.
the customer calling on the phone.
the customer they have an appointment with in an hour.
第23题:
The EMC storage specialist has not participated in the TDA meeting
The FC HBAs are 4 Gbps technology
The Technical and Delivery Assessment review actions were not executed
The customer should have checked that the HBAs are supported according to the HP storage interoperability matrix