what the advertiser says about the product
what magic the product really possesses
why the advertiser promotes the product
why the product is as good as promised
第1题:
在Word中,若要选中整个文档,可按( )键来实现
A.Ctrl+A
B.CTRL+S
C.Alt+A
D.Alt+s
第2题:
A. It’s like raining.
B. It doesn’t like the weather.
C. It is very hot.
D. I’d like raining.
第3题:
Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being____1____
Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.
Top notch service will create______2___and a returning customer, which is what we all must strive for.
Excellent customer service is____3____to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a ____4___. Greet them in a friendly manner, whether that be via telephone, email or in person.
Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not ____5____; it's a requirement for businesses to survive.
A. vitalB. optionalC. priorityD. offeredE. loyalty
第4题:
A、Ctrl+C
B、Ctrl+V
C、Ctrl+A
D、Ctrl+S
第5题:
Many word processing programs include spell checker. It checks the spelling of every word in a(120)by looking up each word in its dictionary. If the word does not appear in the dictionary the user is(121)to possible misspelling and possible corrections are often(122). Spell checker does not recognize unusual people names or specialized terms, but it will often allow you to create your own personal dictionary of specialized words you often use. Spell checker is a valuable aid to proofreading, but it can not catch the(123)of one correctly spelled word for another(such as form. for from). Thus it does not(124)a document is free of spelling errors.
A.document
B.equipment
C.program
D.statement
第6题:
some advices, In a word, friends are those you like and 84. ____________
第7题:
What's the weather like in your hometown? ()
第8题:
在Word中,若要选中整个文档,可按()键来实现。
第9题:
在Word2003中,要选定文档中所有的内容,应该按的组合键是()。
第10题:
depressing
depressed
depressive
第11题:
moral disillusionment
social struggles
fortunate circumstances
sense of ambivalence
deceitfulness
第12题:
the consequences of lying in various communications media
the success of communications technologies in conveying ideas
people’s preferences in selecting communications technologies
people’s honesty’s levels across a range of communications media
第13题:
在Word2003中,与工具栏上的保存按钮功能相同的组合键是()。
A、ctrl+c
B、ctrl+v
C、ctrl+a
D、ctrl+s
第14题:
A./
B.an
C.a
D.the
第15题:
The American consumer often feels constantly _____ by insurance agents.
A: welcomed
B: pleased
C: troubled
D: disturbed
第16题:
如果要在已创建的“计算机图书查询”查询中查找书籍名称中含有“大全”二字,并且书籍的名称以“S”开头的所有书籍,则应该在“书名”字段下方的准则框中输入如下的查询条件( )。
A.Like大全and Like S*
B.Like*大全*and Like S
C.Like *大全* and Like S*
D.Like*大全and Like S
第17题:
B
Tom, Jim and Sam are good friends. They go to school together(一起)and play together.
At school, Tom's favorite subject is math. Jim's favorite subject is Chinese. Sam likes P.E.. It's his favorite subject. They often help each other with their studies.
After school, they play sports. They all like soccer very much. They play it for more than one hour every day. They like to watch soccer games,too.They often watch them on TV.
Saturday and Sunday are their favorite days. Sometimes(有时) they play soccer all day on weekends.
( )26. Sam's favorite subject is_________
A. P. E.
B. math
C. Chinese
D. English
第18题:
5. —What kind of movies do you like?
—________.
A. I like comedies
B. I like it
C.It s scary
D.It s interesting
第19题:
I don't like the weather here. It's often()
第20题:
在Word 97中,按()键与工具栏上的复制按钮功能相同。
第21题:
Japan’s pension system is in bad shape.
Japanese people are spending less than they used to.
Japanese economy is in a glut, which hurts consumer spending.
Japan’s annual growth in consumer spending is about half the pace of that five years ago.
第22题:
economic status
practical need
emotional need
social status
第23题:
to wash one’s mouth and throat with a liquid in motion by breathing through it
to eat something with a continuous and often audible action of jaw
to bite and work in the mouth with one’s teeth, especially to make it easier to swallow something
to cause or allow something, especially food or drink, to pass down one’s sore throat