Com+.log
System Log
Security Log
Application Log
第1题:
A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XPgeneric printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following should the technician do?()
第2题:
A technician is troubleshooting a laptop LCD, and when the cover is opened nothing shows on the screen. Then all of a sudden the screen comes on and works fine. Which of the following should the technician check FIRST?()
第3题:
After a technician came out and installed a new wireless router, one of the wired workstations began having problems connecting to the file server. This is only an intermittent problem. Which of the following actions will the technician MOST likely perform to resolve this problem?()
第4题:
A program is crashing and causing the computer to lockup. Which of the following is the BESTlocation for a technician to check for further information about the cause of the crash?()
第5题:
A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?()
第6题:
A technician is troubleshooting a workstation that has the wrong time information. All workstations should be pointing to a central NTP server. Which of the following locations would the technician check to investigate error messages related to this issue?()
第7题:
Shortly after the Press Ctrl-Alt-Delete to login screen appears in Windows XP, a user gets the error One or more services failed to start. Which of the following locations could be accessed to identify the service that did not start and attempt to start the service manually?()
第8题:
In which of the following locations could a technician restart the printer spooler?()
第9题:
Verify full system functionality.
Document the findings, actions, and outcomes.
Establish a plan of action to resolve the problem.
Question the user and identify changes the user has made to the system.
第10题:
DHCP
IMAP
DNS
IIS
第11题:
Allow the user to demonstrate expertise.
Do not argue; empathize with the user, and offer to help.
Ask the user to watch as the technician diagnoses and corrects the problem.
Document each of the steps to replicate at a later time.
第12题:
Backlight
Inverter
Loose cable
Lid switch
第13题:
The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?()
第14题:
A technician with a Windows server would like to use Windows Software Update Services (WSUS)to deploy patches. Which of the following MUST the technician assign to the server to install WSUS?()
第15题:
A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?()
第16题:
A user states that all their incoming mail is showing that it is behind three hours. All other users have the correct time. Which of the following should the technician check?()
第17题:
A technician has installed a secondary hard drive for a computer. However, the hard drive is not appearing under My Computer. The disk is receiving power, and appeared on the POST when Windows started. Which of the following Windows utilities would help configure the new hard disk?()
第18题:
A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?()
第19题:
A technician is sent out to a client’s office to solve an issue involving a machine which has numerous Windows XP service failures upon startup. Which of the following would be the FIRST place to check for information on this?()
第20题:
The system’s local time settings
The system’s O/S version and patch status
The system’s network configuration
The mail server’s configuration
第21题:
Agree with the user’s complaints
Clarify the user’s statements
Minimize the user’s criticism
Shadow the other technician on the next repair
第22题:
Com+.log
System Log
Security Log
Application Log
第23题:
IIS log
Application log
System log
Security log
第24题:
Verity full system functionality
Identify the main problem and question the user
Document their findings, actions, and outcomes
Escalate the issue to upper management