Place the user behind a high end NIPS device.
Migrate the user to a Virtual Machine environment.
Educate the user on browsing habits.
Install multiple antivirus programs on the machine to decrease the chances for infection.
第1题:
A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?()
第2题:
A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?()
第3题:
A technician has a user that consistently picks up viruses and malware no matter what kind ofsoftware is installed to prevent infection. Which of the following should be a cost-effective logical step in preventing future infections?()
第4题:
A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?()
第5题:
A coworker has reported that someone has engaged in prohibited activity. The supervisor hasasked the technician to quarantine the PC until police arrive. Which of the following should the technician do?()
第6题:
Replace the newly installed memory modules with another known-working unit.
Remove and reseat the memory, and recheck the memory reported.
Leave the configuration intact, and check cabling to ensure nothing was loose during the installation.
Perform a BIOS upgrade on the machine.
第7题:
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Resource consumption
A trojan infection
Unremoved viruses
第8题:
Agree with the user’s complaints
Clarify the user’s statements
Minimize the user’s criticism
Shadow the other technician on the next repair
第9题:
increased number of pop-ups.
decreased volume of spam.
decreased system performance.
home page hijacking.
第10题:
Allow the user to demonstrate expertise.
Do not argue; empathize with the user, and offer to help.
Ask the user to watch as the technician diagnoses and corrects the problem.
Document each of the steps to replicate at a later time.
第11题:
Run the hard disk manufacturer’s diagnostic program
Re-image the drive
Replace the hard drive and load Windows
Ask the user diagnostic questions
第12题:
Record the solution in the appropriate logs for future use.
Ask the user who reported the issue what past documentation they have.
Ask the user who reported the issue to explain the symptoms in detail.
Record what steps should be taken to resolve the issue.
第13题:
A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?()
第14题:
A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?()
第15题:
A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?()
第16题:
A technician is installing a memory upgrade for a remote user. The technician notes that the machine is not reporting the correct amount of memory that was installed during the POST step. Which of the following actions should the technician perform FIRST?()
第17题:
Computers on the network are frequently infected with viruses, malware, worms and Trojans.Which of the following should Mike, a technician, update automatically to prevent future problems?()
第18题:
Place the user behind a high end NIPS device.
Migrate the user to a Virtual Machine environment.
Educate the user on browsing habits.
Install multiple antivirus programs on the machine to decrease the chances for infection.
第19题:
Verify full system functionality.
Document the findings, actions, and outcomes.
Establish a plan of action to resolve the problem.
Question the user and identify changes the user has made to the system.
第20题:
Create an incident record
Verify the problem is resolved
Document the solution
Notify the user the problem is resolved
第21题:
“It is a message that informs the technician of what hardware needs to be replaced.”
“A bluescreen message is just another name for an error.”
“It provides the technician with more information about the problem.”
“It is a complex message that is very difficult to explain to those who are not familiar with computers.”
第22题:
Warn the user
Report through proper channels
Wipe the drive
Give the computer back to the user
第23题:
Run the CHKDSK utility
Run the disk defragmenter utility
Increase the capacity on the system volume
Convert to a dynamic drive on the system
第24题:
Antivirus signatures
Antivirus engines
Malware engines
Virus encyclopedias