单选题A user’s document will not print, and as a result sends the same print job several times to the printer. A technician notices that the print queue is still waiting for the first job to finish before printing successive jobs. Which of the following woul

第1题：

The network printer is locking up and printing garbled text. When the user cancels the job fromtheir local print queue, nothing happens. Which of the following is the MOST likely cause?（）

• A、The printer needs to be power cycled to clear the job.
• B、The print server’s queue needs to be checked.
• C、The printer needs to be set to factory defaults.
• D、The user’s workstation needs to be rebooted.

第2题：

A user reports that while printing a large document，the local printer fails to print and the document cannot be deleted from the queue. What is the MOST likely cause of the problem？（）

• A、The printer cable is not bi-directional.
• B、The user does not have full printer administration rights.
• C、The computer cannot spool and send the print job fast enough.
• D、The print job is too big for the amount of available memory.

第3题：

A laser printer has a vertically repetitive print defect. Before attempting to repair the printer，a technician should determine：（）

• A、the distance between the spots.
• B、which paper tray was used to print the document.
• C、which driver was used to print the document.
• D、which application was used to print the document.

第4题：

A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）

• A、Printer driver
• B、Protocol stack
• C、Network connectivity
• D、Correct patch application

第5题：

Your company network consists of a single Active Directory domain named The network has a print server running Windows 2003 Server. A single printer is installed on the print server. Technicians in the IT Support department have the necessary permissions to manage printers on the print server. You are a member of the Domain Admins group. A user in the Accounts department reports that his documents are not printing. A technician named John examines the print queue and finds a list of documents waiting to be printed. John tries to delete the documents from the queue but is unsuccessful. You need to enable users to successfully print. What should you do?（）

• A、Install a new print device. Reconfigure the printer to send print jobs to the new print device.
• B、Stop and restart the Print Spooler service on the print server. Instruct users to resubmit their print jobs.
• C、Install a second instance of the printer. Configure the print queue to hold mismatched documents. Redirect the original printer to the new printer.
• D、Install a second instance of the printer. Delete the original printer. Instruct users to resubmit their print jobs.

第6题：

第7题：

第8题：

第9题：

第10题：

第11题：

第12题：

第13题：

A 1500 page print job was sent to the "pel" queue. The job was running for several minutes before it  was determined that the job was not needed.  Which of the following options will delete the job（）  Ipstat   Queue Dev Status Job Files User PP %   Hks Cp Rnk   pd pel RUNNING 201 STDIN.27648 root 750 10   1000 1 1

• A、kill 201
• B、cancel 201
• C、disable pel
• D、Ip-d/var/spool/lpd/STDIN.27648

第14题：

A user needs assistance in troubleshooting a printing problem. The print job seems to process correctly at the workstation but never comes out of the printer. Which of the following should atechnician recommend?（）

• A、Restart the print job in the print queue.
• B、Print a test page from the printer properties.
• C、Run the Add Printer Wizard.
• D、Restart the print spooler service.

第15题：

A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）

• A、That the WEP key is disabled
• B、That the fuser is not faulty
• C、That the IP is static
• D、That the buffer is not overloaded

第16题：

You are the network administrator for The network includes three office locations. Each office has one Windows Server 2003 computer that functions as a file and print server. This server hosts home folders for network users. In each office, a single printer is installed on the file and print server. The local help desk technicians have the necessary permissions to manage printers. A user named King notifies the local help desk that his documents are not printing. A help desk technician finds a list of documents waiting in the print queue. No user can successfully print. The technician cannot delete documents from the queue. You need to restore printing capabilities. What should you do?（）

• A、Install a second instance of the printer. Redirect the original printer to the new printer.
• B、Stop and restart the Print Spooler service. Ask users to resubmit the documents for printing.
• C、Pause the printer. Reconfigure the print queue to hold mismatched documents. Unpause the printer.
• D、Install a second instance of the printer. Delete the original printer. Direct King to resubmit the documents for printing.

第17题：

A user’s document will not print, and as a result sends the same print job several times to the printer. A technician notices that the print queue is still waiting for the first job to finish before printing successive jobs. Which of the following would BEST resolve this issue?（）

• A、Restart the print spooler service
• B、Delete the files in C:/Windows/Spool32
• C、Delete all print jobs after the first one
• D、Print a Windows test page

第18题：

第19题：

第20题：

第21题：

第22题：

第23题：