单选题When onsite repairing a printer the technicians cell phone rings and it is a personal call， how should the technician handle this？（）A Answer the call and talk to your friend at the customer site.B Answer the call and tell the friend you will call them 

题目
单选题
When onsite repairing a printer the technicians cell phone rings and it is a personal call， how should the technician handle this？（）
A

Answer the call and talk to your friend at the customer site.

B

Answer the call and tell the friend you will call them later.

C

Let it go to voicemail， call them back between service calls.

D

Let it ring and call the friend back when the customer leaves.

相似考题

1.---- Did you give Tom a phone call?---- Yes, I did. But nobody ____________.A. answer B. answered C. will answer D. had answered

2.A technician is dispatched to a location. While working, the technician’s cell phone rings. Which of the following actions should the technician take?()A. Answer the call to determine its importance.B. Ignore the call and return the call from a land line.C. Answer the call and leave the location in order to talk.D. Silence the phone and allow the call to go to voice mail.

3.According to the passage, when you get a wrong number in making a long-distance call, you should______.A. check your number and call againB. tell the operator what has happenedC. Ask the operator to put you throughD. Ask the operator what has happened

4.She_____ answer my phone call yesterday.A. doesn'tB. didn'tC. wasn't

更多“单选题When onsite repairing a printer the technicians cell phone rings and it is a personal call， how should the technician handle this？（）A Answer the call and talk to your friend at the customer site.B Answer the call and tell the friend you will call them ”相关问题

  • 第1题：

    If you don't answer your friends' letters, it seems to say that ______.

    A. your friends is too busy to read a letter

    B. your friend hates to receive a letter

    C. your friend is not worthy of your letter

    D. your friend should not have written you a letter


    正确答案：C

    40．答案为C。根据题干找到第二段最后一句，To a letter unanswered is like saying，“I don't think you are worth the time and effort it takes to write a letter．”作出该项选择。

  • 第2题：

    Suppose a Chinese Classics Club was rencently set up in your school.Write a notice to briefly introduce the club,and call for new members.You should write about 100 worcls on the ANSWER SHEET.Do not use your name or the name of your university.Do not wrire your adciress.


    答案：
    解析：
    Notice Our newly established Chinese Classics Club is seeking new members.Free and open to all students regardless of their major,we are committed to raising awareness of Chinese classics studies and the study of ancient Chinese civilization.We organise weekly reading sessions to study texts including the Con f ucian Analects and the Mengzi etc.Members volunteer to lead the sessions and the atmosphere is informal so as to encourage open thought and discussion.Besides,we offer educational and cultural activities such as public talks and traditional Chinese tea ceremonies in order to appreciate various aspects of traditional Chinese culture.Whether you are a keen reader of Chinese classics or just want to find out more about traditional Chinese culture,you are most welcome to join.Anyone interested please contact our chairman Mr.Zhang at 82006600 for more details.Chinese Classics Club

  • 第3题：

    When onsite repairing a printer the technicians cell phone rings and it is a personal call， how should the technician handle this？（）

    • A、Answer the call and talk to your friend at the customer site.
    • B、Answer the call and tell the friend you will call them later.
    • C、Let it go to voicemail， call them back between service calls.
    • D、Let it ring and call the friend back when the customer leaves.

    正确答案:C

  • 第4题：

    You are troubleshooting a problem with a Cisco 7920 wireless IP phone on a standalone WLAN.The phone rings but， when you answer， the call is dropped. What may cause this problem？（）

    • A、The minimum data rate is not set to 11 Mbps.
    • B、An address resolution protocol is enabled.
    • C、Publicly Secure Packet forwarding is enabled.
    • D、The access point is set to the least congested channel.

    正确答案:C

  • 第5题：

    You are troubleshooting a problem with a Cisco 7920 wireless IP phone on a standalone WLAN.The phone rings but， when you answer， the call is dropped. What may have caused this problem？（）

    • A、Publicly Secure Packet forwarding is enabled.
    • B、The minimum data rate is not set to 11 Mbps.
    • C、An address resolution protocol is enabled.
    • D、The access point is set to the least congested channel.

    正确答案:A

  • 第6题：

    A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor， which of the following is the BEST course of action in this situation？（）

    • A、Tell the client that they will need to place another service call.
    • B、Ask the client if they would like to discuss their computer problems in more detail.
    • C、Tell the client that another technician will be sent out.
    • D、Inform the client that the problem will be resolved by the onsite technician at another time.

    正确答案:A

  • 第7题：

    A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?（）

    • A、Ask the customer to wait and answer the phone call.
    • B、Talk on the phone while listening to the customer.
    • C、Hand the phone to a coworker to answer the call.
    • D、Silence the phone and then listen to the customer.

    正确答案:D

  • 第8题：

    单选题
    A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?（）
    A

    Ask the customer to wait and answer the phone call.

    B

    Talk on the phone while listening to the customer.

    C

    Hand the phone to a coworker to answer the call.

    D

    Silence the phone and then listen to the customer.


    正确答案： B
    解析： 暂无解析

  • 第9题：

    单选题
    What should you do when you need to answer a phone call during a performance?
    A

    Call back after the performance.

    B

    Answer it near the exit door.

    C

    Talk outside the door.

    D

    Speak in a low voice.


    正确答案： A
    解析：
    根据题意定位到短文第二段最后一句话“you can leave quietly and let the others enjoy the performance”，为了不打扰别人看演出而悄悄离开，选项C属于同义转述。A项、B项、D项在文中均缺少依据。

  • 第10题：

    单选题
    You are troubleshooting a problem with a Cisco 7920 wireless IP phone on a standalone WLAN.The phone rings but， when you answer， the call is dropped. What may cause this problem？（）
    A

    The minimum data rate is not set to 11 Mbps.

    B

    An address resolution protocol is enabled.

    C

    Publicly Secure Packet forwarding is enabled.

    D

    The access point is set to the least congested channel.


    正确答案： A
    解析： 暂无解析

  • 第11题：

    单选题
    A technician is dispatched to a location. While working, the technician’s cell phone rings. Which of the following actions should the technician take?（）
    A

    Answer the call to determine its importance.

    B

    Ignore the call and return the call from a land line.

    C

    Answer the call and leave the location in order to talk.

    D

    Silence the phone and allow the call to go to voice mail.


    正确答案： B
    解析： 暂无解析

  • 第12题：

    单选题
    Which statement describes the call behavior of the Cisco Unified Wireless IP Phone 7921G when it roams from 802.11b to 802.11a?（）
    A

    The phone does a directed call hangup on 802.11b，then does an auto-redial on 802.11a，creating a  new call.

    B

    The phone does a directed call hangup on 802.11b， then the user does a redial on 802.11a，creating a  new call.

    C

    The phone does a disassociation on 802.11b and an association on 802.11a，and call remains up if the  subnet has not changed.

    D

    The phone does not roam from 802.11b to 802.11a when on an active call.

    E

    The phone must switch network profiles to roam from 802.11b to 802.11a.


    正确答案： C
    解析： 暂无解析

  • 第13题：

    You are monitoring VHF Channel 16 when you receive a call to your vessel，TEXAS PRIDE．What is the proper way to answer this call ________．

    A.This is TEXAS PRIDE．Pick a channel

    B.This is TEXAS PRIDE on Channel 16．Come back

    C.This is TEXAS PRIDE，WSR 1234，reply Channel 10

    D.Please stand by．We're busy right now


    正确答案：C

  • 第14题：

    Which statement is true about a distributed call control environment and the processing of dialed digits from an IP phone？（）

    • A、The router that is directly connected to the IP phone will look up the called number in its call routing table.
    • B、The router that is directly connected to the IP phone will inform its call agent when a service request is detected.
    • C、When the IP phone is picked up，the IP phone initiates the service request.
    • D、The directly connected router passes the collected digits to its call agent，and the call agent looks up in its call-routing table the called number.

    正确答案:A

  • 第15题：

    Which statement describes the call behavior of the Cisco Unified Wireless IP Phone 7921G when it roams from 802.11b to 802.11a?（）

    • A、The phone does a directed call hangup on 802.11b，then does an auto-redial on 802.11a，creating a  new call.
    • B、The phone does a directed call hangup on 802.11b， then the user does a redial on 802.11a，creating a  new call.
    • C、The phone does a disassociation on 802.11b and an association on 802.11a，and call remains up if the  subnet has not changed.
    • D、The phone does not roam from 802.11b to 802.11a when on an active call.
    • E、The phone must switch network profiles to roam from 802.11b to 802.11a.

    正确答案:C

  • 第16题：

    You are troubleshooting a problem with a cisco 7920 wireless ip phone on a standalone wlan. the phone rings but， when you Answer ，the call is dropped. What may have caused this problem？（）

    • A、publicly secure packet forwarding is enabled.
    • B、the minimum data rate is not set to 11 mbps.
    • C、an address resolution protocol is enabled.
    • D、the access point is set to the least congested channel.

    正确答案:A

  • 第17题：

    How should a service representative provide closure at the end of a call for a client？（）

    • A、Explain the issues of the call， the steps taken to resolve them and query the client if they have any additional needs.
    • B、Explain the solution to the issue and then provide the client with the technicians contact information in case they have any questions.
    • C、Give the client a technical explanation on the issue and how it was fixed； throw any faulty equipment in the clients garbage.
    • D、Proceed to the next service call， check back with the client in a week to see if they have any additional needs.

    正确答案:A

  • 第18题：

    A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）

    • A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
    • B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
    • C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
    • D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.

    正确答案:B

  • 第19题：

    You work as a Web Developer at Certkiller.com. You are in the process of creating a Webapplication using Microsoft ASP.NET 3.5.  You need to ensure that the application is able to load staff information from an XML file into aDataSet instance. The XML file contains an inline schema. You have to call a method of theDataSet class in order to load the information.  Identify how you can accomplish this？（）

    • A、You should call the ReadXml method with the ReadSchema XML read mode.
    • B、You should call the ReadXml method with the InferTypedSchema XML read mode.
    • C、You should call the ReadXmlSchema method.
    • D、You should call the ReadXml method with the InferSchema XML read mode.

    正确答案:A

  • 第20题：

    单选题
    Make a phone call when you can't get home as usual,________ your parents will start to worry.
    A

    and

    B

    but

    C

    or

    D

    so


    正确答案： C
    解析：

  • 第21题：

    单选题
    How should a service representative provide closure at the end of a call for a client？（）
    A

    Explain the issues of the call， the steps taken to resolve them and query the client if they have any additional needs.

    B

    Explain the solution to the issue and then provide the client with the technicians contact information in case they have any questions.

    C

    Give the client a technical explanation on the issue and how it was fixed； throw any faulty equipment in the clients garbage.

    D

    Proceed to the next service call， check back with the client in a week to see if they have any additional needs.


    正确答案： C
    解析： 暂无解析

  • 第22题：

    单选题
    A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）
    A

    The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.

    B

    The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.

    C

    The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.

    D

    The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.


    正确答案： A
    解析： 暂无解析

  • 第23题：

    单选题
    You are troubleshooting a problem with a Cisco 7920 wireless IP phone on a standalone WLAN.The phone rings but， when you answer， the call is dropped. What may have caused this problem？（）
    A

    Publicly Secure Packet forwarding is enabled.

    B

    The minimum data rate is not set to 11 Mbps.

    C

    An address resolution protocol is enabled.

    D

    The access point is set to the least congested channel.


    正确答案： C
    解析： 暂无解析

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