Answer the call and talk to your friend at the customer site.
Answer the call and tell the friend you will call them later.
Let it go to voicemail, call them back between service calls.
Let it ring and call the friend back when the customer leaves.
第1题:
If you don't answer your friends' letters, it seems to say that ______.
A. your friends is too busy to read a letter
B. your friend hates to receive a letter
C. your friend is not worthy of your letter
D. your friend should not have written you a letter
40.答案为C。根据题干找到第二段最后一句,To a letter unanswered is like saying,“I don't think you are worth the time and effort it takes to write a letter.”作出该项选择。
第2题:
第3题:
When onsite repairing a printer the technicians cell phone rings and it is a personal call, how should the technician handle this?()
第4题:
You are troubleshooting a problem with a Cisco 7920 wireless IP phone on a standalone WLAN.The phone rings but, when you answer, the call is dropped. What may cause this problem?()
第5题:
You are troubleshooting a problem with a Cisco 7920 wireless IP phone on a standalone WLAN.The phone rings but, when you answer, the call is dropped. What may have caused this problem?()
第6题:
A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor, which of the following is the BEST course of action in this situation?()
第7题:
A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?()
第8题:
Ask the customer to wait and answer the phone call.
Talk on the phone while listening to the customer.
Hand the phone to a coworker to answer the call.
Silence the phone and then listen to the customer.
第9题:
Call back after the performance.
Answer it near the exit door.
Talk outside the door.
Speak in a low voice.
第10题:
The minimum data rate is not set to 11 Mbps.
An address resolution protocol is enabled.
Publicly Secure Packet forwarding is enabled.
The access point is set to the least congested channel.
第11题:
The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
第12题:
Publicly Secure Packet forwarding is enabled.
The minimum data rate is not set to 11 Mbps.
An address resolution protocol is enabled.
The access point is set to the least congested channel.
第13题:
You are monitoring VHF Channel 16 when you receive a call to your vessel,TEXAS PRIDE.What is the proper way to answer this call ________.
A.This is TEXAS PRIDE.Pick a channel
B.This is TEXAS PRIDE on Channel 16.Come back
C.This is TEXAS PRIDE,WSR 1234,reply Channel 10
D.Please stand by.We're busy right now
第14题:
Which statement is true about a distributed call control environment and the processing of dialed digits from an IP phone?()
第15题:
Which statement describes the call behavior of the Cisco Unified Wireless IP Phone 7921G when it roams from 802.11b to 802.11a?()
第16题:
You are troubleshooting a problem with a cisco 7920 wireless ip phone on a standalone wlan. the phone rings but, when you Answer ,the call is dropped. What may have caused this problem?()
第17题:
How should a service representative provide closure at the end of a call for a client?()
第18题:
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?()
第19题:
You work as a Web Developer at Certkiller.com. You are in the process of creating a Webapplication using Microsoft ASP.NET 3.5. You need to ensure that the application is able to load staff information from an XML file into aDataSet instance. The XML file contains an inline schema. You have to call a method of theDataSet class in order to load the information. Identify how you can accomplish this?()
第20题:
and
but
or
so
第21题:
Explain the issues of the call, the steps taken to resolve them and query the client if they have any additional needs.
Explain the solution to the issue and then provide the client with the technicians contact information in case they have any questions.
Give the client a technical explanation on the issue and how it was fixed; throw any faulty equipment in the clients garbage.
Proceed to the next service call, check back with the client in a week to see if they have any additional needs.
第22题:
Answer the call and talk to your friend at the customer site.
Answer the call and tell the friend you will call them later.
Let it go to voicemail, call them back between service calls.
Let it ring and call the friend back when the customer leaves.
第23题:
Answer the call to determine its importance.
Ignore the call and return the call from a land line.
Answer the call and leave the location in order to talk.
Silence the phone and allow the call to go to voice mail.
第24题:
The phone does a directed call hangup on 802.11b,then does an auto-redial on 802.11a,creating a new call.
The phone does a directed call hangup on 802.11b, then the user does a redial on 802.11a,creating a new call.
The phone does a disassociation on 802.11b and an association on 802.11a,and call remains up if the subnet has not changed.
The phone does not roam from 802.11b to 802.11a when on an active call.
The phone must switch network profiles to roam from 802.11b to 802.11a.