A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager’s company, but the customer wants to pursue a solution at the meeting, The project manager should()A.

题目
A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager’s company, but the customer wants to pursue a solution at the meeting, The project manager should()

A.Tell the customer that he will not address any problems
B.Tell the customer that the problem is not sufficiently defined to company to a solution
C.Collect as much information on the problem without committing his company to a solution
D.Give the customer a range of solutions that might be acceptable to his company
相似考题

1.The scope baseline/project charter is prepared by the:AProject managerBProject manager and project officeCProject manager, project office and functional teamDProject manager, project office, functional team and project sponsorEProject manager, project sponsor and customer/user

2.Management reserves are normally defined as a % of the total budget. As a project progresses, the project manager wants the $ value of management reserve to _____, whereas the customer wants the management reserve to _____.A . Increase, increase.B . Increase, decrease.C . Decrease, decrease.D . Decrease, increase.E . Remain the same, return to customer.

3.In the project environment, the individual ultimately responsible for quality control is:A . The line workers who must strive "to do things right the first time" to avoid quality problems.B . the company's quality control manager who must work with the project members to ensure the quality control program is effective.C . The head of the production department who retains ultimate quality control responsibility for all the company's projects.D . The project manager who has ultimate responsibility for the entire project.E . the customer who must ensure that he is receiving a quality product from the vendor.

4.During project execution, a line manager informs you that he will not have sufficient resources available next month to support your and two other projects. The best way to handle this problem would be to:A.Ask the line manager to make the decision.B.Ask the line manager to work with senior management to prioritize the work.C.Ask your sponsor to meet with the line manager.D.Ask the line manager to set up a meeting with you and the other project managers to work out the problem yourselves.E.Prepare a purchase order to outsource the work.

更多“A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager’s company, but the customer wants to pursue a”相关问题

  • 第1题：

    In a matrix organizational form, MBO may be difficult to implement:

    A . If the functional employees are supervised closely by the line manager rather than the project manager

    B . Unless the project manager has an input into the employee's performance review

    C . Unless the project and line managers agree on the ultimate objective

    D . Unless the project and line managers agree to the duration of the task

    E . None of the above are correct answers


    正确答案：E

  • 第2题：

    The way a project manager sends and receives information depends upon:

    A How others relate to the project manager

    B The project manager's level in the organizational hierarchy

    C the size and nature of the project

    D the project manager's salary and age

    E the number of projects going on at one time in the company


    正确答案：A

  • 第3题：

    6 Management reserves are normally defined as a % of the total budget. As a project progresses, the project manager wants the $ value of management reserve to _____, whereas the customer wants the management reserve to _____.

    A. Increase, increase.

    B. Increase, decrease.

    C. Decrease, decrease.

    D. Decrease, increase.

    E. Remain the same, return to customer


    正确答案：E

  • 第4题：

    66 A project manager believes that modifying the scope of the project may provide added value for the customer. The project manager should:

    A. Change the scope baseline

    B. Prepare a variance report

    C. Call a meeting of the configuration control board

    D. Change the project's objectives

    E. Postpone the modification until a separate enhancement project is funded after this project is completed according to the original baseline


    正确答案：E

  • 第5题：

    ● The scope baseline/project charter is prepared by the:

    A Project manager

    B Project manager and project office

    C Project manager, project office and functional team

    D Project manager, project office, functional team and project sponsor

    E Project manager, project sponsor and customer/user


    正确答案：E

  • 第6题：

    ● A project manager believes that modifying the scope of the project may provide added value service for the customer. The project manager should（75）.

    （75）

    A．assign change tasks to project members

    B．call a meeting of the configuration control board

    C．change the scope baseline

    D．postpone the modification until a separate enhancement project is funded after this project is completed according to the original baseline


    正确答案：B

  • 第7题：

    A project manager believes that modifying the scope of the project may provide added value service for the customer．The project manager should______．

    A．assign change tasks to project members

    B．call a meeting of the configuration control board

    C．change the scope baseline

    D．postpone the modification until a separate enhancement project is funded after this project is completed according to the original baseline


    正确答案：D
    解析：项目经理认为调整项目范围可以给客户提供增值的服务，项曰经理应该怎么做。
      选项A是安排任务变更到项目成员，选项B是召集变更控制委员会会议，选项C是变更项目基线，选项D是按照原先的基线，在确定完成一项改进项目会得到客户的相应资金前，暂缓修改。
      由于是在原内容基础上增加增值服务内容，超出原先范围，应先确定客户认可和增加新资金，因此应选择D。

  • 第8题：

    ●A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager's company, but the customer wants to pursue a solution at the meeting.The project manager should (72) .

    (72)

    A. tell the customer that he will not address any problems becausethis is only an information exchange meeting

    B. tell the customer that the problem is not sufficiently defined to determine the appropriate action

    C. collect as much information on the problem without committing his company to a solution

    D. give the customer a range of solutions that might be acceptable to his Company


    正确答案：C

  • 第9题：

    A project manager believes that modifying the scope of the project may provide added value service for the customer. The project manager should （ ）

    A.assign change tasks to project members
    B.call a meeting of the configuration control board
    C.change the scope baseline
    D. postpone the modification until a separate enhancement project is fundedafter this project is completed according to the original baseline

    答案：D
    解析：
    项目经理认为调整项目范围可以给客户提供增值的服务，项目经理应该怎么做。
    选项A是安排任务变更到项目成员，选项B是召集变更控制委员会会议，选项C是变更项目基线，选项D是按照原先的基线，在确定完成一项改进项目会得到客户的相应资金前，暂缓修改。
    由于是在原内容基础上增加增值服务内容，超出原先范围，应先确定客户认可和增加新资金。因此应选择D。

  • 第10题：

    Project manager believes that modifying the project scop may provide added value for the customer.The project manager should( )


    A.change the scope baseline
    B.contact the customer to determine if the change adds value
    C.call A.meeting of the change control board
    D.change the project's objectives


    答案：C
    解析：
    项目经理认为修改项目范围可以为客户提供增值服务。项目经理应该通知项目变更控制委员会召开会议。

  • 第11题：

    The project manager must maintain an effective communication link with the customer'ssatisfaction with the progress of the project.The project manager maintains this link through（ ）.

    A.periodic project reports,periodic visits to the customer,and telephonic exchanges
    B.subordinates,project team members,and the project sponsor
    C.one-time reports,weekly reports,and monthly reports
    D.the telephone,facsimile,and data transmission

    答案：A
    解析：
    项目经理必须保持一个有效的沟通，项目经理保持这个环节，通过与客户的项目定期报告，定期走访客户和电话交流。

  • 第12题：

    A new IBM x 3650 M3 customer has experienced support issues with problem resolution from their previous vendor. The biggest problem was with Microsoft applications failing intermittently. Which of the following IBM products covers this issue？（）

    • A、IBM Hardware Standard Warranty
    • B、Techline
    • C、Tivoli Problem Resolution Manager（TPRM）
    • D、RTS

    正确答案:D

  • 第13题：

    The project manager must be concerned with building a closely knit team. During the project kickoff meeting, the project manager can get a good start at team building by providing the team with:

    A . Proposed salary increases if the project is successful

    B . Bonuses for early completion date

    C . A promise of future assignments

    D . Well-defined project objectives

    E . Linear responsibility charts


    正确答案：D

  • 第14题：

    108 The way a project manager sends and receives information depends upon:

    A. How others relate to the project manager

    B. The project manager's level in the organizational hierarchy

    C. the size and nature of the project

    D. the project manager's salary and age

    E. the number of projects going on at one time in the company


    正确答案：A

  • 第15题：

    41 In the project environment, the individual ultimately responsible for quality control is:

    A. The line workers who must strive "to do things right the first time" to avoid quality problems. B. the company's quality control manager who must work with the project members to ensure the quality control program is effective.

    C. The head of the production department who retains ultimate quality control responsibility for all the company's projects.

    D. The project manager who has ultimate responsibility for the entire project.

    E.the customer who must ensure that he is receiving a quality product from the vendor


    正确答案：D

  • 第16题：

    123 The scope baseline/project charter is prepared by the:

    A. Project manager

    B. Project manager and project office

    C. Project manager, project office and functional team

    D. Project manager, project office, functional team and project sponsor

    E. Project manager, project sponsor and customer/user


    正确答案：E

  • 第17题：

    ● A project manager believes that modifying the scope of the project may provide added value for the customer. The project manager should:

    A Change the scope baseline

    B Prepare a variance report

    C Call a meeting of the configuration control board

    D Change the project's objectives

    E Postpone the modification until a separate enhancement project is funded after this project is completed according to the original baseline


    正确答案：E

  • 第18题：

    ● Project manager believes that modifying the project scope may provide added value for the customer. The project manager should (73) .

    (73) A. change the scope baseline

    B. contact the customer to determine if the change adds value

    C. call a meeting of the change control board

    D. change the project' s objectives


    正确答案：B

  • 第19题：

    ●The project manager must maintain an effective communication link with the customer's satisfaction with the progress of the project. The project manager maintains this link through (71).

    (71)

    A.periodic project reports, periodic visits to the customer, and telephonic exchanges

    B.subordinates, project team members, and the project sponsor

    C.one-time reports, weekly reports, and monthly reports

    D.the telephone, facsimile, and data transmission


    正确答案：A

  • 第20题：

    Project manager believes that modifying the project scope may provide added value for the customer . The project manager should （73）.

    A.change the scope baseline

    B.contact the customer to determine if the change adds value

    C.call a meeting of the change control board

    D.change the project’s objectives


    正确答案：C
    项目经理相信调整范围能为客户增加收益，项目经理应该（73）。A：改变范围基线、B：联系客户确定变更是否增加收益、C：召开变更控制委员会会议、D：改变项目目标。

  • 第21题：

    To ensure the project team provide the functionlity the customer expects in a new prece of software, the project manager ask the customer for sing-off on the design crieria.There documents are()

    A.technical speifications
    B.performance specifications
    C.product descriptions
    D.quality assurance

    答案：A
    解析：
    为了确保项目团队提供的软件功能符合客户的期望，项目经理要求客户确认设计标准,这个文档就是技术规格说明书。

  • 第22题：

    The project manager must maintain an effective communication link with the customer’s satisfaction with the progress of the project. The project manager maintains this link through()

    A.Periodic project reports, periodic visits to the customer, and telephonic exchanges
    B.Subordinates, project team members, and the project sponsor
    C.One-time reports, weekly reports, and monthly reports
    D.The telephone, facsimile, and data transmission

    答案：A
    解析：
    在项目的进展过程中，为了维护客户满意度，项目经理必须与客户保持有效的沟通机制，项目经理通过（71）来达到这一目的。（71）A.周期性项目报告，给客户定期拜访，电话交流B.从属，项目组成员，项目赞助商C.一次性报告，周报告，月报告D.电话，传真和数据传输

  • 第23题：

    A project manager believes that modifying the scope of the project may provide added value service for the customer. The project manager should （ ） .

    A.assign change tasks to project members
    B.call A.meeting of the configuration control board
    C.change the scope baseline
    D.postpone the modification until A.separate enhancement project is fundeD.after this project is completeD.according to the original baseline

    答案：D
    解析：
    项目经理认为调整项目范围可以给客户提供增值的服务，项目经理应该怎么做。

    选项A是安排任务变更到项目成员，选项B是召集变更控制委员会会议，选项C是变更项目基线，选项D是按照原先的基线，在确定完成一项改进项目会得到客户的相应资金前，暂缓修改。

    由于是在原内容基础上增加增值服务内容，超出原先范围，应先确定客户认可和增加新资金。因此应选择D。

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