—You work for a small chain of clothing stores. The Managing Director has asked you to write a short report on last month's performance.—Look at the charts and table below, on which you have already made some handwritten notes.—Then, using all your handwr
题目
—You work for a small chain of clothing stores. The Managing Director has asked you to write a short report on last month's performance.
—Look at the charts and table below, on which you have already made some handwritten notes.
—Then, using all your handwritten notes, write the report for your Managing Director
—Write 120-140 words.
相似考题
参考答案和解析
正确答案：To: Chris Sutcliffe Managing Director
From: Lynn Dent
Subject: Performance in November
This report covers November's results in branches A-D compared with those in October
MO NTH LY TURN OVER
Only branch A saw an improvement in turnover which was probably the result of an advertising campaign in the local media. Neither branch B nor branch D reported any change while in branch C turnover fell considerably
STAFF TURNOVER
The only significant changes in staff turnover were in branches C and D. In C it rose sharply from 2% to 8% mainly because of dissatisfaction with the new manager on the other hand there was an improvement in branch D's previous high level of 10%.
SALES BY PRODUCTTYPE
Women's clothes which are already the best selling goods increased from 60 to 65% of total sales at the expense 'of men's clothing. Children's clothes were unchanged at 20%.
To: Chris Sutcliffe, Managing Director From: Lynn Dent Subject: Performance in November This report covers November's results in branches A-D, compared with those in October MO NTH LY TURN OVER Only branch A saw an improvement in turnover, which was probably the result of an advertising campaign in the local media. Neither branch B nor branch D reported any change, while in branch C turnover fell considerably STAFF TURNOVER The only significant changes in staff turnover were in branches C and D. In C it rose sharply, from 2% to 8%, mainly because of dissatisfaction with the new manager on the other hand, there was an improvement in branch D's previous high level of 10%. SALES BY PRODUCTTYPE Women's clothes, which are already the best selling goods, increased from 60 to 65% of total sales, at the expense 'of men's clothing. Children's clothes were unchanged, at 20%.
To: Chris Sutcliffe, Managing Director From: Lynn Dent Subject: Performance in November This report covers November's results in branches A-D, compared with those in October MO NTH LY TURN OVER Only branch A saw an improvement in turnover, which was probably the result of an advertising campaign in the local media. Neither branch B nor branch D reported any change, while in branch C turnover fell considerably STAFF TURNOVER The only significant changes in staff turnover were in branches C and D. In C it rose sharply, from 2% to 8%, mainly because of dissatisfaction with the new manager on the other hand, there was an improvement in branch D's previous high level of 10%. SALES BY PRODUCTTYPE Women's clothes, which are already the best selling goods, increased from 60 to 65% of total sales, at the expense 'of men's clothing. Children's clothes were unchanged, at 20%.
更多“—You work for a small chain of clothing stores. The Managing Director has asked you to write a short report on last month's performance.—Look at the charts and table below, on which you have already made some handwritten notes.—Then, using all your handwr”相关问题
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第1题：
You work as a database administrator for Certkiller .com. In your transaction application， you have scheduled a job to update the optimizer statistics at05：00 pm every Friday. The job has successfully completed. Which three pieces of information would you check to confirm that the statistics have been collected？（）
- A、Average row size
- B、Last analyzed date
- C、Size of table in bytes
- D、Size of table in database blocks
- E、Number of free blocks in the free list
- F、Number of extents present in the table.
正确答案:A,B,D -
第2题：
问答题Practice 2 You should spend about 20 minutes on this task. The table below summarizes some data collected by a college bookshop for the month of February 1998. Write a report describing the sales figures of various types of publications, based on the information shown in the table. Write at least 150 words.正确答案： 【参考范文】
This model has been prepared as an example of a very good answer. However, please note that this is just one example out of many possible approaches.
The diagram unfolds the statistics about the sale of three categories of publications in a college bookshop for February 1998. Those books include fiction, non-fiction and magazines.
Generally speaking, the number of books sold to non-book club members was approximately twice as many as that to book club members, 2,063 and 1,057. At the same time, people bought much more magazines and non-fictions (1,682 and 1,290) than fictions. In detail, among non- club members, college students bought more publications (1,452) and members of public read less than college staff. As for different categories of books, members of public bought no fiction while the rest of people had similar numbers. While the number of non-fiction bought by book club members was the largest, that by college staff was the smallest. The favorite readings for college students were magazines (1,228) and the numbers of college staff, members of public and book club members decreased gradually.(332,86,36)解析： 暂无解析 -
第3题：
问答题Practice 5 ● You are on a business trip to one of your company’s factories in Paris to inspect some machines in trouble. You are asked to report to your Department Manager about your work progress there. ● Write a memo ● telling him what you have done so far, ● stating what the trouble is, ● saying what you are going to do next. ● Write 40—50 words on the opposite page.正确答案： 【参考范文】
To: Mr. Bill Gates
From: John Black
Date: 2 March 2009
Subject: Work Progress
I’ve been inspecting the machines which are reported to be in troubles since the day I arrived in Paris. It turns out that something goes wrong with the engines, so I decide to call the machine manufacturers tomorrow and ask their technicians to do something about it.解析： 暂无解析 -
第4题：
问答题Practice 2 ‘Mini presentation’—about 6 minutes In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A WHAT IS IMPORTANT WHEN…? NEGOTIATING ● COMPROMISE ● DISPUTE ●... B WHAT IS IMPORTANT WHEN…? EMPLOYING TECHNICAL WRITERS ● BEING ABLE TO WRITE WELL ● MEETING TIGHT DEADLINES ●... C WHAT IS IMPORTANT WHEN…? MANAGING A COMPANY ● COMMUNICATION ● EXECLLENT MANAGER ●...正确答案： 【参考范例】
Mini-representation One:
I think when managing a company one of the most important features is communication. Good communication is necessary at all stages of the business process, which can contribute to a successful business.
Within individual companies internal communication occurs at, and between the various levels. Directors communicate with one another in term of the company’s overall strategy. They inform managers of their plans, and the managers then communicate with other employees to convey their messages. Negotiations are conducted with regard to pay and working conditions. Managers express their decisions and orders through good communication, which can achieve the aim of improving morale and motivation. Employees also communicate with each other, for example, over production, wages and their spare activities.
Reliable and effective communication is one of the key elements which lead to efficient management of a company.
Question: Can you tell me other vital elements which result in efficient management of a company?
Answer: Many requirements are important for the efficient management of a company, both internal and external. We need good communication, good staff and managers, smooth flow of the capital, the full cooperation between the company, etc.
Mini-representation Two
Firstly, it is of very importance to be able to write well. This means not only knowing the basic rules of spelling, grammar and punctuation, but also having the competence to condense and organise sophisticated information to make it accessible to the public. A good writer must also be capable of dealing with meeting tight deadlines. Secondly, as far as career prospects are concerned, after acquiring valuable experience, many technical writers have the opportunity of working on managerial roles. They may then have the responsibility for the work of other writers within a particular company, or they may prefer to become contractors. This means selling their services through an agency employing many freelance technical writers, whose services are charged to companies at an hourly rate.
Question: What do you think which factor is more significant, being able to writer well or meeting tight deadlines? Why?
Answer: I think neither of them can be ignored. We need technical writers not only being able to write well but also being competent to meet tight deadlines.解析： 暂无解析 -
第5题：
问答题The extract below comes from an article which appeared in a magazine called Society Today. You read the extract and have strong feelings about its contents, and decide to write an article, in which you respond to the points made and express your own views. You should write the article in no fewer than 120 words. Now write your letter on the answer sheet.正确答案：
The Influence of Popular CultureIt seems that image and appearance are attracting more and more attention in the modern world which is full of material desires. Some believe that it is the rise of popular culture including the media, sport and the fashion industry to blame. It is definitely true that this has somewhat brought about some shallow and egoistic people. However, we absolutely should not attribute this to the popular culture itself.
Popular culture, opposite to exquisite culture, is easy to appreciate and comprehend and is oriented to the common people. Being popular does not mean emphasizing the appearance. The reason why they mislead some people is that they have developed a false concept in their mind. They believe anything popular must be presentational and only related to outer appearance.
Whether the influence of popular culture is positive or negative depends on how people perceive and treat them. Properly used, they can instruct and entertain the public; on the contrary, they can also produce a generation of skin-deep people.解析： 暂无解析 -
第6题：
问答题Practice 1 ● Your Managing Director has decided that the company’s website should be improved and has asked you to consider ways of going about this. ● Write a proposal for the Managing Director: ● summarizing the strengths and weaknesses of the current website. ● suggesting new services and information to be provided through the website. ● explaining the benefits and the improvements would bring. ● Write 200-250 words.正确答案： 【参考范文】
To: Mr. Smith, Managing Director
From: John Walker, Head of the Administrative Department
Date: Feb. 28, 2012
Proposal on improving company’s website service This report aims at summarizing the strengths and weaknesses of the current website, and recommending new services and information to be provided through the website.
Strengths
Our current website can streamline business processes to improve efficiencies of operations. According to information provided by current website, we can analyze past customer behavior to anticipate the needs of customers, which allows suppliers and customers controlled access to the date they require.
Over the Web now we are capable of offering products and services to the customers. We can present products more effectively,take orders and invoice on-line, which means improving business profit and offering a faster,more responsive service for customers. Through website we have built our reputation on high quality products and personal service.
Weaknesses
Because we need to offer 24-hour website service, we have to take on more expenses. In order to tackle the potential systems failures we also need to keep up-to-date with technical advances.
Currently many e-commerce customers lack faith in system security. It’s difficult for customers to trust e-commerce when they can’t see the practices behind the promises.
Recommendation
I would like to recommend a portfolio of on-line service,combining online files with data collected about people’s off-line purchase to improve target promotions,thus making our website popular and depart from its once-serious image. With new offerings, the content makeover should attract enough users and keep them there long enough for the company to increase advertising and e-commerce sales to larger revenue.解析： 暂无解析 -
第7题：
问答题Practice 3 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the task promptly, an example of which is below, and then about three minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For two candidates Satisfaction Survey The company you work for has conducted a satisfaction survey. We all know customer satisfaction is essential to the survival of our businesses. You have been asked to find out whether customers are satisfied. Discuss the situation together, and decide: ● how to find out whether the customers are satisfied ● what to ask in a customer satisfaction survey.正确答案： 【参考范例】
A: We all know customer satisfaction is essential to the survival of our businesses. How do you think we can find out whether our customers are satisfied?
B: In my opinion, in order to find out whether our customers are satisfied or not, the best and most direct way is to ask them.
A: Certainly many ways can be adopted to ask them whether they are satisfied with our company, our products, and the service they received. Can you name some common ways?
B: Sure. we can ask them face-to-face when they are about to walk out of our store or office. In addition, we can also call them on the phone after their visits and ask how they feel about our products and service.
A: Well. Good idea. Any other ways?
B: Mail them a questionnaire is also an option. This technique has long been used, which turns out to be quite effective
A: As far as I am concerned, we can ask certain questions in a customer satisfaction survey to get to know their expectations and to collect information about what need to be changed and what need to be maintained to increase their satisfaction.
B: By all means basic customer satisfaction questions should be asked, like “ Are you satisfied with the service you received?” Still, we need to ask the customers loyalty questions, for instance “What are the chances of you recommending our products/services to others?” Plus, some research needs to be done to know what the customer like and don’t like about the products, services and the company.
A: That is the point.
Follow-up questions:
(Q=question A=answer)
Q1: Do you think feedback from customers is the most important thing to consider? Why or why not?
A: Yes, their feedback can reveal a lot and be very useful. You can improve your products’ quality accordingly. ﹨No, it is not wise to completely depend on that, since some customers may not take it seriously when answering questions.
Q2: Is it essential to consider competitors’ products? Why or why not?
A: Yes. By comparison, you can know the differences and try to do a better job. ﹨No, feedback from customers is more reliable
Q3: Which is more important when aiming to improve customer services, staff training or customer satisfaction survey?
A: I would say staff training is the fundamental way to improve customer services.﹨Customer satisfaction survey can be more effective in improving customer satisfaction.
Q4: How often should you conduct a customer satisfaction survey?
A: As is said, the most wise way is to conduct a customer satisfaction survey often enough to get the most information, to upset the customers, but not so often as to upset the customers”.
Q5: Have you ever thought about what to do with the answers from a customer satisfaction survey?
A: Yes. The answers from different customers need to be compiled and used to predict trends.﹨No, feedback alone is not enough and further research together with other surveys needs also to be conducted.解析： 暂无解析 -
第8题：
问答题翻译：Now that we have already made an inquiry on your articles, will you please make an offer before the end of this month?正确答案： 由于我们公司已经有个关于你们商品的询价，贵司能否在月底前提供下报价？解析： 暂无解析 -
第9题：
问答题Practice 3 ● Last week, you visited your company’s partner agency in Paris to see whether you can collaborate on a big advertising account (here means description or explanation of conduct) for Soda-Taste. ● Look at the notes below which you sketched and drafted during the visit. ● Then, using this draft, write a short memo report to your company’s Managing Director, Bill Baker. ● Write l20—140 words. he visit: to collaborate on big advertising account for Soda-Taste Findings: French agency working on plans for the ad campaign now；very positive about the idea of collaborating Conclusion: the project is important；profitable across Europe正确答案： 【参考范文】
Report on Visit to Partner Agencies in Paris
To: Bill Baker, Managing Director
From: Lily Bates
Date: 2 July 2008
Introduction
This report aims to describe the situation and make recommendations on how we can collaborate on this important project with our partner agency in Paris.
Findings
The findings are as follows:
The French agency is already working on plans for the ad campaign now.
They are very positive about the idea of collaborating.
They suggest a pan-European advertisement, which means the same ad in different countries, but with local and famous actors in each country.
Conclusion
The Soda-Taste account is very important to both of our markets and at the same time very profitable across Europe. Therefore, we should start with the planning of the project as soon as we can, and make a decision on the time schedule.解析： 暂无解析 -
第10题：
问答题Practice 3 ● Your manager is considering whether to purchase or to rent a new company premise. He has asked you to write a report concerning this. ● Write a report for your manager, including the following information: ● what you know about the premise, ● why it is good for you to take the relevant action, ● how your company would benefit from it. ● Write 200-250 words.正确答案： 【参考范文】
To: Manager
From: Will Smith
Date: Oct.23, 2012
Subject: New Premise
Introduction
The Health, Safety, and Environmental team and the Admin Team jointly inspected our targeted premise-16th floor of the Fortune Building. It is an upscale office building with very good facilities such as parking lot, and A/C. The top floor of the building is what we are looking at. It is quoted 100 per square meters per month.
Recommendation
We, the working team, suggest that we would like to take this premise. We made this decision after inspecting a dozen of office buildings in the three month’s. The judgment is made in terms of the cost, fame and accessibility. The schedule of its availability can also satisfy our schedule of moving.
Conclusion
In the downtown area, this is the ONLY new office building. Locating in the downtown area means that we get much closer to all our suppliers and customers. This will make us more appealing and bring us convenience, and also save our people time, cost and energy to travel from what we are now to the downtown area. The building has really very good fame that matches us as a Multi-National Company better than before. With respect to cost, our planned budget is enough to cover the cost, and according to the agency the offer is negotiable.解析： 暂无解析 -
第11题：
问答题Practice 7 ● Your company has planned three training courses：Foreign Language Development, Changes in Technology, Management Skills. ● You have been asked to write a report, recommending the course you think would be most useful for people who do the same kind of job as you. ● Write the report, saying which course you have chosen. ● Explain why you feel it would be the most useful and why the others are not so suitable. ● Write 200-250 words on your Answer Sheet．正确答案： 【参考范文】
To: Mr. Walker, Human Resources Director
From: Zhang Gao, Translating Coordinator
Date: May 16, 2012
Subject: Management Skills Most Suitable for Foreign Language Translators
The Company has planned three training courses for all foreign language translators for the next three months and I have been required to recommend one course as being the most suitable.
The three courses from which a choice may be made are as follows:
(i)English Language Development; (ii) Changes in Technology; (iii) Management Skills.
All translators in the Company have college degrees in English Language and a lot of colleagues in our field have postgraduate qualifications in Translation or Linguistics. Since English Language Training Course of the Company is only to Diploma level and contains nothing new to us, it is not useful for us and is best left to other colleagues.
Two months ago all Company’s translators finished an excellent “Changes in Technology” course, which brought us up-to-date information on use of machine translating and personal computers. Obviously, there is no need for us to attend the “Changes in Technology” course again.
Undoubtedly the “Management Skills” course is the best choice for the Company’s translators. Recently it has been announced that next year our department will be divided into four sections, each of which will serve a specific division of a much-expanded Company. We will recruit twenty new English Language graduates as new translators, five to each section. We four existing translators will be promoted as Heads of Section.
All four of us are shortage of management skills and, when we manage our own sections, such skills will be indispensable. As a result, I will recommend without hesitation that all translators be enrolled for the “Management Skills” training course.解析： 暂无解析 -
第12题：
问答题Practice 8 ● You work for a company, which produces laser printers. You are visiting another company, Softcell, to buy some computer software for your department. They have expressed an interest in your company’s printer and you would like to take twenty brochures and three sample printers with you. ● Write a short note to Mr. Jim Asana, the sales manager. ● Ask for his permission to take these items; ● Explain why you want them; ● Mention the time and date when you want to collect them. ● Write 30—40 words on your answer sheet.正确答案： 【参考范文】
To: Mr. Jim Asano
I wonder if I could take twenty brochures and three sample printers with me when visiting Softcell. They have expressed an interest in our printers. I would like to collect them at 8 a.m. Monday morning.解析： 暂无解析 -
第13题：
You work in a company which is named Wiikigo Corp. The company uses SQL Server 2008. You are the administrator of the company database. Now you are in charge of a SQL Server 2008 instance. Today you notice that applications that run on the server have poor performances. You doubt that this has something to do with table scans. You have to capture the appropriate information by using an appropriate Windows System Monitor object. In the options below, which performance object should you use? （）
- A、You should use SQLServer:Buffer Manager
- B、You should use SQLServer:Memory Manager
- C、You should use SQLServer:Databases
- D、You should use SQLServer:Access Methods
正确答案:D -
第14题：
问答题Practice 6 ● You are the head of the Administrative Department of a company. The Managing Director has asked you to write a proposal for office health and safety provisions. ● Write a proposal for the Managing Director: ● giving reasons for writing the proposed proposal ● summarizing the problems that have been raised concerning office health and safety ● giving the main causes of the possible accidents ● suggesting new provisions of office health and safety. ● Write 200~250 words on the separate answer paper provided.正确答案： 【参考范文】
To: Mr. Gates, Managing Director
From: John Smith, Head of the Administrative Department
Date: March 18, 2006
Subject: Office Health and Safety Provisions
On the request of the Managing Director, I have investigated into the problems raised with regard to office health and safety. Particularly, I have talked to office managers concerning any accidents or job-related illnesses, which have occurred, and I was supposed to recommend ways to improve the situation.
A study was made about all accidents that were reported in the last year. It shows three main causes: failure to follow safety regulations; faulty equipment; inadequate knowledge of health and safety procedures of new staff.
Records of all job-related illness were also studied during the past year. Meetings will be held to discuss measures to be taken.
Proposals:
It is suggested that a list of safety regulations be clearly displayed in the company’s dining room and main offices.
Make sure the new staff are well informed of the company’s safety regulations and policy.
The Personnel Manager should take the responsibility of instructing all new staff on the procedures regarding the use of office equipment and machinery.
It is indispensable for all staff to exercise fire drill procedures at least twice a year.
It is decided by office managers that old office equipment be replaced with newer models, especially chairs without right back support.解析： 暂无解析 -
第15题：
问答题Practice 5 ● Your company has decided to invest some of this year’s exceptionally high profits in one of the following areas: ● New company buses ● Culture comparative Courses ● Special bonus payments. ● You have been asked to write a report recommending how the profits should be invested and what benefits they would bring respectively. ● Write 200-250 words on your Answer Sheet.正确答案： 【参考范文】
Introduction
The purpose of this report is to analyze how the company should reinvest its profits this year. Options under consideration include purchasing new company buses, providing language training courses and paying special bonuses.
Findings
Options under consideration
New company buses
Despite that the motorcade of company buses are aged, they are still good enough to use. They are equipped with comfortable sofa seats, air-conditioning system and even karaoke. Therefore, their hardware is definitely not out of date. In addition, engines of these vehicles were only replaced last year, and they all came from Bolvo which run very smoothly. As a result, new company buses would be out of the question.
Culture comparative courses
Since the company is planning to increase its international market shares, especially in China and Japan, attending culture comparative courses would be very help for employees to deal with business partners and customers in those regions. Furthermore, courses would also increase cohesion, that is to say, staff members would get on with each other as classmates. They would certainly keep in memory this special period of happy time for many years to come. Therefore, the idea of investing in culture comparative courses is not bad.
Special bonus payments
As is known to all, special bonus payments would stimulate motivations. However, they would not have immediate improvement on the company’s overall performances. In addition, there’s also a potential hazard regarding the resentment of stall ineligible for the payments. If a precedent for future payments is set, think about what we shall do then to boost the morale in a rainy day. Therefore, it would be unwise to invest in bonus payments.
Recommendations
To conclude, investing in culture comparative courses will achieve a win-win situation for both the company and staff. It is recommended that the company arrange courses in Chinese and Japanese for employees who have contact with partners and customers in the above regions. As for other members of staff who are interested, they should also be encouraged to participate in.解析： 暂无解析 -
第16题：
问答题Practice 1 ● You are the training manager of a company which has won a large export order. You have been asked to organise foreign language training for some of your staff. ● Write a memo to staff: ● explaining why the courses are necessary, ● saying which members of staff should attend, ● announcing when the courses will start. ● Write 40-50 words on a separate sheet.正确答案： 【参考范文】
Memo
To:
From:
Date:
Subject:
Memo
To: All staff
From: The Training Manager
Date: 1 March, 2012
Subject: A Foreign Language Training Course
I was told a foreign language training course needs to be organized for some employees because of the large export order we received recently. It will start next Monday. Those who are involved in the orders should attend the course.解析： 暂无解析 -
第17题：
问答题Practice 1 ●You work for a company which is going to buy a set of equipment from China, You are asked to translate a lot of specifications and instructions within four months, which is impossible. Therefore you decide to advertise for two experienced translators as soon as possible. ● Write a short note to Mr. Max Remington, the Public Relation’s manager. Ask for an advertisement for two translators. ● Explain the reason. ● Mention your urgency. ● Write 30-40 words on your Answer Sheet.正确答案： 【参考范文】
Dear Mr. Max Remington,
As our company is buying a set of equipment, it is impossible to translate a lot of materials within four months. Could you advertise for two experienced translators on the Internet? It is urgent.解析： 暂无解析 -
第18题：
问答题You and your classmates are going to have a party to celebrate the end of your course and you have offered to book a room for this event. You have seen the advertisement below, but you need to know more. Using the notes you have made, write to the Brideswell Inn giving relevant details and asking for further information. Write a letter of no fewer than 80 words in an appropriate style. Don’t write any addresses. Now write the letter on the answer sheet.正确答案：
Dear Sir or Madam,
As I want to book a room for a party on Friday, July 21st from 20:00 to 24:00. I am writing to ask for some more information about your inn which is not mentioned in your advertisement.
You have said that there are rooms of various sizes, while I’d like to know if there is a room big enough for 30 people. I also want to know what are included in evening meals and whether the meals for vegetarians are available or not. As for disco, I’d love to know if we can choose music by ourselves and how much it will cost. Moreover, I also want to know whether you can provide a variety of drinks and how much we will spend.
I am looking forward for your answers. Thank you.
Yours sincerely,
Jane解析： 暂无解析 -
第19题：
问答题You recently entered a competition for learners of English. You have just received this letter from the organizers of the competition, on which you have written some notes. Read the letter carefully. Then write a reply giving the information requested and also covering the notes you have written in the letter. Write a letter of no fewer than 80 words in an appropriate style on the answer sheet. Do not write any addresses.正确答案：
Dear Riley,
I wrote this letter to inform you about our decisions and ask some questions at the same time. New York is the city we want to visit, because the Empire State Building and the Statue of Liberty attract us a lot. We want to arrange this travel during the May Day. As to the special arrangement, I hope the three-star hotel can be equipped with wireless network so that we can search information about the scenic spot. Of course, we want to have a guide to accompany us.
Apart from these, we have a series of questions. We want to know whether there is someone meets us at the airport and the name of that three-star hotel. One more questions, what is the spending allowance refers to? Look forward to your early repay.
Yours Sincerely
Lily解析： 暂无解析 -
第20题：
问答题Practice 6 ● In your company twenty employees receive, at the company’s expense, a personal copy of a daily financial newspaper, which they collect from reception each day. There have been disputes with the newspaper deliveryman about the correct number that should be delivered. ● Your manager has asked you to investigate and you have discovered: ● Employees who are not entitled to newspapers take them from reception. ● The newspapers are delivered. And taken, before the receptionist arrives for work. ● There are spare copies when employees are absent or away on business trips. ● Write a short report of 200—250 words to your manager suggesting how to make sure that the correct number of newspapers is delivered each day and that the right person receive them.正确答案： 【参考范文】
To: Mr Bryant, Manager
From: J Smith, Trainee
Date: 12th Sept.1998
Subject: Daily Newspapers
After looking into the problem of the staff’s missing newspapers, I find out that there seem to be two main explanations for it.
Before the arrival of the receptionist, some staff not entitled to the newspapers nevertheless take them from the reception area.
There are surplus newspapers when staff are absent or away on business trips, so other employees not entitled to them tend to pick them up.
I think the solution is to ask the deliveryman to place the newspapers in a container, the keys of which are only available to him and the receptionist. For the receptionist, a list of staff entitled to the newspapers should be made and the names should be ticked off daily as and when the papers are collected. When staff entitled to the newspapers are going to be away for some time, the receptionist should be informed so as to cancel their papers.
It is inevitable that sometimes there are still surplus newspapers, so I would recommend that these be distributed at the discretion of the receptionist. Please let me know if any action needs to be taken.解析： 暂无解析 -
第21题：
问答题Practice 1 ● You are the manager of a small factory and you have received this email from Ms. Spinks, Director of Sales at Twining Electricals. ●Write a reply email ● apologizing for the delay ● explaining why the delivery was held up and why she has not been able to contact you ● explaining how she will get the order in time ● offering a small compensation for the delay ●Write 60-80 words. ●Write on your Answer Sheet.正确答案： 【参考范文】
Dear Ms. Spinks,
Thank you for writing an email concerning the missing delivery. I must apologize to you for the inconvenience caused by the delay. I have investigated the matter, and found out that a dockers’ strike at the port led to the delay. This morning we went to the port to negotiate with the dockers’ union for a quick loading, which is the reason why you were unable to get in touch with us. I must give you my apology for any inconvenience.
I am happy to inform you that the dockers have agreed to ship the goods of your order and the ship may start sailing this afternoon so that it will reach your city in two days as soon as possible. In order to compensate for the delay, we are willing to offer you a 15% discount of the charge for your order.
We look forward to receiving more orders from your company in the near future.
Yours sincerely,David Bentley
General Manager解析： 暂无解析 -
第22题：
问答题Practice 9 ● You are the Purchasing Manager for a large company. Last month you decided to look for a new supplier for the stationery and office equipment that your company uses. You have found a new supplier, Compass Office Goods Ltd. ● Write a memo to your company’s department heads: ● explaining why you looked for a new supplier. ● saying who the new supplier is. ● asking for feedback about the goods that they supply. ● Write 40—50 words.正确答案： 【参考范文】
To: All Department Heads
From: Purchasing Manager
Date: July 20th
Subject: About the Goods of the New Supplier
As the former supplier couldn’t provide qualified stationery and office equipment to meet our satisfaction, we have decided to choose a new one—Compass Office Goods Ltd. We have distributed its sample products to each department. Any opinions about the goods it supplies will be welcome. Thank you.解析： 暂无解析 -
第23题：
问答题Practice 4 ● You work for a company which produces laser printers. You are visiting another company, to buy some computer software for your department. They have expressed an interest in your company’s printers and you would like to take twenty brochures and three sample printers with you. ● Write a short note to Mr. Jim Asana, the sales manager. ● Asking for his permission to take these items. ● Explaining why you want them. ● Mentioning the time and date when you want to collect them. ● Write 40—50 words on a separate sheet.正确答案： 【参考范文】
To: Mr. Jim Asano
manager,
Can I have your permission to take twenty brochures and three sample printers with me when visiting soft-cell who have showed an interest in our printers? I will come to collect them at 10 am Monday morning. Please let me know your idea at your earliest convenience.
Jack解析： 暂无解析