The customer asks for a scalable SQL server solution. What advantages supports the choice of the System x3950？（）A、More processing ’head room’ for a SQL infrastructure using eXpand on DemandB、A more affordable platform choice than HP Itanium based serverC、

第1题：

第2题：

A customer asks the pSeries technical specialist to recommend which remote access （SSH or Telnet） method to use.  What question should the customer be asked to best determine the proper recommendation？（）

• A、Is there a need for a PKI Management System？
• B、Is there a need for end-to-end encryption？
• C、Do they currently have a Kerberos domain in place？
• D、Which clients are installed on their desktops -- SSH， Telnet or both？

第3题：

A customer asks for help choosing their WAN technology, the customer is looking for A solution that can be used across very long distances, provides QoS and VPN support, and is sensitive to their budgeting needs ,which WAN technology would you recommend?（）

• A、wide transport
• B、metroethernet
• C、frame relay
• D、leaseD line
• E、MPLS

第4题：

A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）

• A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
• B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
• C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
• D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.

第5题：

A customer asks which bays they could install Multi-Switch Interconnect Module (MSIM). Which of the following is the source of this information?（）

• A、CDAT 
• B、IBM Systems Director 
• C、Tivoli Provisioning Manager (TPM) 
• D、BladeCenter Interoperability guide

第6题：

What IBM resource will give you a picture of the possible plug types clearly labeled for those times your customer asks， "What plug type do I tell my electrician to use， and what does it look like？ （）

• A、IBM Power Configurator Tool
• B、IBM xREF Sheets
• C、IBM Configuration & Options Guide COG
• D、IBM ServerProven

第7题：

A customer’s new IBM System Storage DS8000 must be raised by two floors in the building to place it in the computer room.  In order to simplify the physical delivery， the storage specialist asks for （）

• A、a quotation for extra delivery services
• B、the addition to the configuration of the feature "Shipping weight reduction" at no charge
• C、an order of the DS8000 with the minimum number of drive sets allowed and an MES order for the remaining drive sets needed
• D、an RPQ order to receive frames and drive sets separately

第8题：

第9题：

第10题：

第11题：

第12题：

第13题：

A customer asks for help choosing their WAN technology, the customer is looking for A solution that can be used across very long distances, provides QoS and VPN support, and is sensitive to their budgeting needs , which WAN technology would you recommend?（）

• A、MPLS
• B、framerelay
• C、leaseDline
• D、metroethernet
• E、widetransport

第14题：

A storage specialist is presenting DS5300 and mentions that the maximum available cache is 64GB. The customer asks if that cache is backed up to hard drives in the event of a power outage.From the following list, which competitor is most likely also talking to this customer?（）

• A、 EMC 
• B、 HDS 
• C、 SUN 
• D、 NetApp

第15题：

A customer asks the technician for an explanation of the cause of a printer issue, after the issue is resolved. Which of the following would be the MOST appropriate response?（）

• A、“The process of removal is extremely complex and only certain individuals would understand”.
• B、“There was a moisture build up in the paper tray that apparently caused the paper jam”.
• C、“Condensation within the lower tray assembly hindered the functionality of the rollers which caused improper transfer”.
• D、“The paper jam was caused because irresponsible users spilled liquid in the bottom tray”.

第16题：

After putting together a configuration that meets customer’s requirements， a TDA is suggested. The customer is not familiar with the TDA process and asks why this should be done. This of the following is the benefit of TDA？（）

• A、 A TDA are recommended only for high end hardware and very large or complex business opportunities
• B、 A TDA will ensure the solution and configuration are complete and technically sound and meet customer requirements
• C、 A TDA will guarantee that the hardware will work in customer’s environment at the volumes projected
• D、 A TDA brings an IBM technician onsite to properly inspect and installed hardware and related software

第17题：

A customer has installed an IBM System Storage DS8700 with 20 TB of storage, 32 GB cache, and 16 Fibre Channel ports. The customer is beginning to experience throughput performance issues since they have added new workloads. The customer asks the storage specialist for guidance. Which of the following actions should be recommended as a first step?（）

• A、install the Performance Accelerator feature
• B、review the DS Storage Manager Major Event Log (MEL)
• C、add an expansion frame with additionalFibre Channel ports
• D、review the latest TPC for Disk study to identify the source of the performance issue

第18题：

A customer asks which bays they could install Multi-Switch Interconnect Module （MSIM）. Which is the source of this information of the following？（）

• A、CDAT
• B、IBM Systems Director
• C、Tivoli Provisioning Manager （TPM）
• D、xREF

第19题：

The pSeries technical specialist is discussing a proposed solution for a commercial application that contains the following options： p670， p690， and p5-570. The customer asks why a p655 was not considered as a solution.  The customer’s requirements include the following：   ？ Eight 1.5 or 1.7GHz processors   ？ 64GB memory   ？ 12 fibre adapters   ？ 11 network adapters   ？ An estimated 25% growth in the next year   What is the most appropriate response to the customer？（）

• A、The p655 is much more expensive than the other solutions.
• B、The p655 would be at full capacity and would have no room for the growth.
• C、The p655 is an HPC system and should never be used in a commercial situation.
• D、The p655 does not support more than 20 adapters so could not accommodate the requirements.

第20题：

第21题：

第22题：

第23题：