A user is experiencing headaches and motion sickness symptoms when using their new computermonitor. Which of the following can a technician adjust to help the user?（）A、Privacy filterB、Refresh rateC、Use a digital signalD、Brightness

第1题：

Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）

• A、Network Neighborhood > navigate to the users computer > right click > select Offer Remote Assistance
• B、Go to Help and Support Center > Pick a Task > Use Tools > Offer Remote Assistance
• C、Run Remote Desktop Connection > Select Connect to User Enter the IP address
• D、Start > Programs > Administrative Tools > Remote Assistance

第2题：

Which of the following reasons indicate why it is important to have the user demonstrate the task they are trying to perform?（）

• A、To help the technician learn how to perform the task 
• B、To determine if the user is performing the task properly 
• C、To determine if the user is authorized to perform the task 
• D、To help the technician determine if there is a better way to perform the task in question 

第3题：

Which two statements are true when using the configure exclusive CLI command?（）

• A、Multiple users can enter configuration mode and have their own private configuration.
• B、When a user commits, only the user's changes are committed.
• C、A message indicates which other users are in configuration mode and what portion of the configuration they are editing.
• D、Only a single user can edit the configuration.

第4题：

Under which of the following circumstances would a technician use IPCONFIG /RENEW?（）

• A、After an unsuccessful reboot
• B、If a user’s IP address has been spoofed
• C、After using IPCONFIG /RELEASE
• D、If the computer has an ARP address conflict

第5题：

A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?（）

• A、Advertisements
• B、Resource consumption
• C、A trojan infection
• D、Unremoved viruses

第6题：

A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer.  Which of the following would be another way for the user to send the Remote Assistance invitation？ （）

• A、Configuring the Windows Firewall exceptions.
• B、Using Windows Messenger.
• C、Configuring My Network Places.
• D、Using Internet Explorer.

第7题：

Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）

• A、Put all other work orders on hold and assist the user with all their computer issues.
• B、Have another technician take over support calls for this user.
• C、Explain that the user needs to fill out a work order for the computer problems.
• D、Ask the user to call another technician for more in-depth assistance.

第8题：

A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）

• A、 Guest user account
• B、 Limited user account
• C、 Power user account
• D、 Administrator user account

第9题：

The user cannot access some Internet websites, but can connect to resources inside the local network. The technician successfully uses the ping command to test the user’s connectivity. Which of the following commands can the technician run NEXT to troubleshoot the issue?（）

• A、net /?
• B、ipconfig /flushdns
• C、netstat -r
• D、nbtstat -R

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第13题：

A Windows user is trying to get to a shared folder on a server but is receiving an error message that multiple connections to the same resource are not allowed. Which of the following tools can the technician use from the user’s workstation to get the user reconnected as quickly as possible？（）

• A、nbtstat with the/reload parameter
• B、nbtstat with the/resolved parameter
• C、net use with the/delete parameter
• D、net use with the/persistent parameter

第14题：

Given the following expression about TextField which use a proportional pitch font.  TextField t = new TextField（"they are good"，40）；     Which statement is true？（） 

• A、 The displayed string can use multiple fonts.
• B、 The maximum number of characters in a line will be 40.
• C、 The displayed width is exactly 40 characters.
• D、 The user can edit the characters.

第15题：

A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）

• A、Agree with the user’s complaints
• B、Clarify the user’s statements
• C、Minimize the user’s criticism
• D、Shadow the other technician on the next repair

第16题：

A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?（）

• A、System logs
• B、Security logs
• C、Application logs
• D、Application installation logs

第17题：

A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）

• A、Record the solution in the appropriate logs for future use.
• B、Ask the user who reported the issue what past documentation they have.
• C、Ask the user who reported the issue to explain the symptoms in detail.
• D、Record what steps should be taken to resolve the issue.

第18题：

Which of the following tools would a technician use to map a drive to a user’s machine?（）

• A、SSH
• B、NETUSE
• C、NETSTAT
• D、SSL

第19题：

A user states that the wireless on their laptop was working when they where at home, however,now in the office no wireless connection can be made. Which of the following should the technician check FIRST?（）

• A、If the wireless is enabled
• B、If the laptop is connected to the correct gateway
• C、If the SSID is enabled
• D、If the DHCP address scheme is correct

第20题：

A system administrator receives a new server and has booted the system for the first time. The administrator has set up the terminals and users. The user start to log on. Root is logged in on the console. When additional users start to log in, an error is displayed stating that All available login sessions are in use. Which of the following steps should be followed to resolve this problem?（）

• A、Permissions on /etc/security were changed in error; do a chmod 755 on /etc/security directory.
• B、Increase the number of licenses; using smit chaili cense
• C、Change the Maximum number of PROCESSES allowed per user variable; using smit chgsys.
• D、Change User can logi field from false to true: using smit chuser.

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