单选题What does the “writer say about customer loyalty in the first paragraph?A Business executives need to know how to generate customer loyalty.B Many executives believe more investment in customer loyalty means more profit.C It is necessary for companies
题目
Business executives need to know how to generate customer loyalty.
Many executives believe more investment in customer loyalty means more profit.
It is necessary for companies to generate customer loyalty at all costs.
Customer loyalty will for sure help corporations make more money.
相似考题
更多“What does the “writer say about customer loyalty in the firs”相关问题
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第1题：
短语回答What does the man say about the dish?短语
M: Miss, can I interest you in a pork special with serving tonight? It’s only 799, half the usual price and it’s very tasty.
W: Oh really? I will try it.
Q: What does the man say about the dish?
是听力吧？这样我做不了。
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第2题：
What does the writer dislike most about dinner parties in New Yorkers
A. There is a strange mix of people.
B. The restaurants are expensive.
C. The bill is not fairly shared.
D. People have to pay cash
正确答案：C
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第3题：
What does the letter say about Ms. Brancato?A.She often travels within the company's service area
B.She is interested in purchasing car insurance
C.She frequently drives between Montreal and Boston
D.She recently moved to Quebec答案：A解析：根据第一段第四句中的表述可知，Brancato经常在这一地区内旅行。 -
第4题：
A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）
- A、Transfer the customer to another technician, who can allocate more time to the issue.
- B、Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
- C、Listen to what the customer has to say and calmly recommend the best course of action.
- D、Use technical language to demonstrate knowledge and expertise to the customer.
正确答案:C -
第5题：
单选题What does the letter say about Ms. Brancato?AShe often travels within the company’s service area.
BShe is interested in purchasing car insurance.
CShe frequently drives between Montreal and Boston.
DShe recently moved to Quebec.
正确答案： D解析：
根据第1段第4句you are a frequent traveler in the region可知Brancato经常在这一地区内旅行，故选A。 -
第6题：
单选题It can be inferred from the passage that the writer suggests companies shouldAattract the more profitable customers.
Bpay equal attention to all the customers.
Cincrease the investments in customer loyalty.
Dfocus only on loyal customers.
正确答案： A解析：
从第五段第二、三句“…companies will have to find ways to measure the relationship between loyalty and profitability so that they can better identify which customers to focus on and which to ignore”可以推测作者建议公司要吸引那些可以带来利益的顾客。故选A。 -
第7题：
单选题What does the reviewer say about Courtney Rosen?AShe has lied about what happened.
BShe was not involved in the scandal.
CShe refused to give her account of the story.
DShe helped the police with their investigation.
正确答案： C解析：
根据review的第3段第2句Ms. Rosen is a very unreliable source可知the reviewer认为Courtnery Rosen是不能信任的人，故选A。 -
第8题：
单选题What does the woman say about her ability?AIt is directly associated with her moods.
BIt can make her feel depressed.
CIt has made her very famous.
正确答案： C解析：
对话中女士提到她的这种特异功能会让她感觉到自己的心情，比如说，当她感到压抑时就会看到灰色，由此可推断她的这种功能与心情直接相关。 -
第9题：
问答题【参考范例二】PART 2Describe a colleague that you like to work with. You should say: what this person does what sort of work you do with this person how long you have known each other and explain why you like to work with this person.You will have to talk about the topic for one or two minutes.You have one minute to think about what you’re going to say.You can make some notes to help you if you wish.正确答案： I’d like to talk about the guy I met during my internship at a local station. We were both working at the evening news section. His name was Jack and he was responsible for news editing while I was the assistant of the chief editor. On the first day of work, I simply spin around with lots of paper materials and tapes in my hands and couldn’t find my way. Jack leaded me to the office and helped me work out those papers. He was very competent and responsible. Besides, he was outgoing and warm-hearted with a big smile on his face. He was really a nice guy to work with. Before long, he became very popular among all the colleagues. Everybody enjoyed talking to him and being around him. I liked working with him too. He would strive to solve others’ trouble. I’ve known him for 4 years and I wish we could be colleagues again someday.解析：
考生应说明这个人是谁或他／她的名字，在什么时候遇到的，他／她做什么工作(secretary, typist, tutor, door-to-door salesman)；他／她的性格特点(friendly, cute，shy, hospital，warm-hearted)；以及自己为什么喜欢跟他／她一起工作。 -
第10题：
单选题What does the writer say about entrepreneurs in the first paragraph?AIt is wrong to assume that they are different from other managers.
BThe problems they have to cope with are specific to small businesses.
CThey find it difficult to attract staff with sufficient expertise.
DThey could learn from the organisational skills of managers in large companies.
正确答案： A解析：
第一段第二句提到“这似乎暗示着新创企业和小型企业的领导者不同于其他管理者……”，但是第三句接着对此假设予以否认。由此可知认为创业者与其他的管理者不同，这一假设是错误的，所以选A。 -
第11题：
单选题What does the author say about To Kill a Mockingbird?AIts author is a young girl.
BIt was written in a serious way.
COne theme may be racial inequality.
DTom Robinson committed a crime.
正确答案： A解析：
第三段最后一句提到“The novel is famous for its warmth and humor, despite telling a story of innocent Tom Robinson being accused of raping a white woman because he was black.”To Kill a Mockingbird by Harper Lee讲述了无辜的Tom Robinson由于是黑人而被白人妇女起诉的故事，因此推断这部小说的主题可能涉及到种族歧视。故选C。 -
第12题：
问答题What does the passage mainly talk about?正确答案： Sunspots acting like planet-sized hurricanes.解析：
主旨大意题。作者在第一段就指出了文章主要内容，即美国科学家认为太阳黑子就像行星飓风一样活动，后文也介绍了对太阳黑子的研究发现，故答案为Sunspots acting like planet-sized hurricanes。 -
第13题：
What would someone learn from this text?( )
A．How to make a lot of money．
B． How to write a book about business．
C． What the book is about．
D． What the writer"s family is like．
正确答案：C
C[解析]根据这篇文章可以了解整本书的目的和主旨，所以答案选C。 -
第14题：
There are four questions,which is not from the discourse teaching?A.What does the author imply?
B.Should we say“a apple”or“an apple”?
C.What can be inferred from the text?
D.What's the writer's main opinion?答案：B解析：考查语篇教学
B选项，是关于冠词的正确用法，符合题意选择不正确选项，故此题的正确选项为B。
C和D选项都是和语篇相关的，故排除。
故此题的正确选项为B。 -
第15题：
客户忠诚（Customer Loyalty）
正确答案:是指客户对某一特定产品和服务产生了好感，形成了偏爱，进而重复购买的一种趋向。 -
第16题：
单选题What does the writer say the members of the KITE organisation provide?AAdvice on how to select suitable staff.
BA means of contacting potential clients.
CA simple checklist for analysing problems.
DDirect experience of a number of industries.
正确答案： B解析：
最后一段提到KITE的成员都是首席执行官，而且要经过严格的选拔过程，然后加入由其他首席执行官组成的小团队中。这些成员来自各个商业领域，而且“each offers a different corporate history”（每个人都能提供不同的企业历史），由此可知KITE的成员能够提供许多企业的直接经验。 -
第17题：
单选题Does your hometown have an unofficial name?_______, what does it say about the area and the people who live there?AAnd yet
BOr else
CIf so
DStill worse
正确答案： C解析： -
第18题：
单选题What does the writer say about problems between departments?AThey are frequently caused by the personalities of GMs.
BGMs are often reluctant to intervene.
CThey are often made worse by a GM’s ambition.
DGMs can help solve them by effective liaison.
正确答案： D解析：
第二段首句指出不同部门之间的活动会发生冲突是不可避免的，然后指出GM的责任就是“act as a link between the departments”，该段第二句同时指出研究发现“personality of a GM is very important in helping to resolve these departmental problems”，由此可知GMs通过有效的沟通可以解决部门之间的不和谐问题，对应选项D。 -
第19题：
单选题What does the writer say is an additional problem for entrepreneurs in the fourth paragraph?AThey rely on management systems that are out of date.
BThey will not adopt measures that provide long-term solutions.
CThey have little confidence in the business advice that is available.
DThey do not take market changes into account when drawing up business plans.
正确答案： D解析：
第四段提到这些创业者怀疑最新的管理解决方案(suspicious about the latest ‘management solution’)，所以B项不符合题意，可以排除。而且，他们认为商业学校的许多东西已经过时了，A项与此不符，也可以排除。而且他们对咨询公司的建议没有信心(have little faith in the recommendations of consultants)，C项与此相符，所以选C。文中没有提及D项的内容。 -
第20题：
单选题What does the writer say about the expansion of small businesses?AMany small businesses do not produce enough profits to finance growth.
BMany employees in small businesses have problems working as part of a team.
CBeing able to recruit the right people is the most important factor affecting growth.
DLeaders of small businesses lack the experience to make their companies a success.
正确答案： D解析：
第三段第一句话提到新创企业和小企业所面对的主要困难是“individuals who lead them” ，而且后文还提到一个新创企业停止增长的主要原因是缺少管理和领导资源(the lack of management and leadership resource)，由此可知合适的人才是影响企业增长的最重要的因素，所以选C。 -
第21题：
单选题What does Mr. Martinez say about himself?AHe is applying for a managerial position.
BHe might benefit from the article’s advice.
CHe suffers from the symptoms of stress.
DHe recently had an article published.
正确答案： A解析：
根据第2段最后1句I often experience eyestrain and headaches, and the tips in the article seem like they could really help可知Martinez觉得文章中的指教可能有帮助，故选B。 -
第22题：
单选题What does the woman say about placing an advertisement in a newspaper?AThey should definitely do it
BThey can’t find the means to do it
CIt would be a meaningless act
正确答案： B解析： By all means的意思是“一定，务必”，因此推断她是赞成的。
【录音原文】
M: Do you think we should put an ad in the paper for the lost bicycle?
W: By all means. -
第23题：
问答题They set a goal for their listening,and they generate predictions about what the speaker will say.正确答案：解析：