单选题A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）A Reboot the computer.B Replace the touchpad.C Clean the touchpad.D

题目
单选题
A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）
A

Reboot the computer.

B

Replace the touchpad.

C

Clean the touchpad.

D

Update the driver.

相似考题

1.A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）A. Run chkdsk.B. Run an antivirus program.C. Replace the faulty mouse.D. Remove any recently added hardware.

2.Which of the following should a technician do FIRST to troubleshoot a users network connectivity problem？（）A、Run TRACERT from the users workstation.B、Start with the Last Known Good Configuration and reboot the computer.C、Replace the network interface card （NIC）.D、PING the users workstation.

3. A technician is attempting to configure Windows XP Media Center on a desktop from a CD. The message that comes up on the screen says ‘Missing NTLDR press any key to reboot’. Which of the following should the technician do NEXT?（）A、Replace the video card with a compatible one.B、Check the Windows XP Hardware Compatibility List.C、Verify the boot order in the BIOS.D、Install Windows XP RC2 first, then upgrade to Windows XP Media Center.

4.A user reports that they walked away from their laptop for 30 minutes and when they came backthe screen was very dim. The user tried moving the mouse and increasing the brightness setting,but neither worked. Which of the following should the technician do FIRST?（）A. Plug in an external monitor to test the video card.B. Run a check disk scan to verify there is no corruption.C. Check if the laptop is now on battery power.D. Have the LCD screen replaced with a known good screen.

更多“单选题A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）A Reboot the computer.B Replace the touchpad.C Clean the touchpad.D”相关问题

  • 第1题：

    A technician receives a computer for repair and observes that the fan on the power supply is not moving. Which of the following should the technician do？ （）

    • A、Move the power supply voltage switch to 220 volts.
    • B、Add an additional fan to help cool the computer.
    • C、Replace the cable that attaches the power supply to the motherboard.
    • D、Replace the power supply.

    正确答案:D

  • 第2题：

    A technician is troubleshooting a laptop LCD, and when the cover is opened nothing shows on the screen. Then all of a sudden the screen comes on and works fine. Which of the following should the technician check FIRST?（）

    • A、Backlight
    • B、Inverter
    • C、Loose cable
    • D、Lid switch

    正确答案:D

  • 第3题：

    A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）

    • A、Run chkdsk.
    • B、Run an antivirus program.
    • C、Replace the faulty mouse.
    • D、Remove any recently added hardware.

    正确答案:B

  • 第4题：

    A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）

    • A、Reboot the computer.
    • B、Replace the touchpad.
    • C、Clean the touchpad.
    • D、Update the driver.

    正确答案:C

  • 第5题：

    A laser printer is sent for repair and the work order indicates that there is an image printing problem.  Which of the following should a technician do FIRST to confirm this problem？（）

    • A、Run the calibration feature on the laser printer.
    • B、Run a self-test image page from the printer.
    • C、Clean the corona wire and return printer.
    • D、Print a test page from a computer.

    正确答案:B

  • 第6题：

    A technician receives a laptop that is running out of battery power more quickly than expected.Which of the following can the technician do to correct the problem？ （）

    • A、Note on the work order that the laptop is losing battery capabilities and the laptop must be replaced.
    • B、Replace the battery by purchasing a new battery from the manufacturer.
    • C、Stop using the battery and use alternating current （AC） power for the laptop.
    • D、Replace the AC adaptor by purchasing a new adapter from the manufacturer.

    正确答案:B

  • 第7题：

    单选题
    A technician receives a new printer for repair and the work order states that when powered on the printer makes a loud noise and will not print.  Which of the following actions should the technician take？ （）
    A

    Install new drivers on the computer.

    B

    Install a new ink cartridge.

    C

    Install a print head on the printer.

    D

    Remove the packing tape from the print head.


    正确答案： B
    解析： 暂无解析

  • 第8题：

    单选题
    A user reports that they walked away from their laptop for 30 minutes and when they came backthe screen was very dim. The user tried moving the mouse and increasing the brightness setting,but neither worked. Which of the following should the technician do FIRST?（）
    A

    Plug in an external monitor to test the video card.

    B

    Run a check disk scan to verify there is no corruption.

    C

    Check if the laptop is now on battery power.

    D

    Have the LCD screen replaced with a known good screen.


    正确答案： C
    解析： 暂无解析

  • 第9题：

    单选题
    A technician is attempting to configure Windows XP Media Center on a desktop from a CD. The message that comes up on the screen says ‘Missing NTLDR press any key to reboot’. Which of the following should the technician do NEXT?（）
    A

    Replace the video card with a compatible one.

    B

    Check the Windows XP Hardware Compatibility List.

    C

    Verify the boot order in the BIOS.

    D

    Install Windows XP RC2 first, then upgrade to Windows XP Media Center.


    正确答案： B
    解析： 暂无解析

  • 第10题：

    单选题
    A technician needs to replace a computer’s hard drive. Which of the following should thetechnician do FIRST?（）
    A

    Remove network connections

    B

    Remove the RAM

    C

    Self ground on the computer case

    D

    Disconnect power to PC


    正确答案： B
    解析： 暂无解析

  • 第11题：

    单选题
    A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）
    A

    Run chkdsk.

    B

    Run an antivirus program.

    C

    Replace the faulty mouse.

    D

    Remove any recently added hardware.


    正确答案： A
    解析： 暂无解析

  • 第12题：

    单选题
    A laser printer is sent for repair and the work order indicates that there is an image printing problem.  Which of the following should a technician do FIRST to confirm this problem？（）
    A

    Run the calibration feature on the laser printer.

    B

    Run a self-test image page from the printer.

    C

    Clean the corona wire and return printer.

    D

    Print a test page from a computer.


    正确答案： B
    解析： 暂无解析

  • 第13题：

    A technician receives a printer that is printing ink smudges on random sheets of paper. Which of the following should the technician try FIRST？（）

    • A、Replace the printer.
    • B、Replace print head assembly.
    • C、Clean the print head.
    • D、Use a different brand of paper.

    正确答案:C

  • 第14题：

    A technician is performing scheduled preventive maintenance on a laser printer. Which of the following should the technician clean or replace？ （）

    • A、fuser
    • B、ozone filter
    • C、transfer corona
    • D、primary corona

    正确答案:B

  • 第15题：

    A technician receives a dot matrix printer for repair and the work order states that the printer is only printing one-half of each character. Which of the following should the technician replace？（）

    • A、print head
    • B、fuser
    • C、injector
    • D、print nozzle

    正确答案:A

  • 第16题：

    A technician receives a new printer for repair and the work order states that when powered on the printer makes a loud noise and will not print.  Which of the following actions should the technician take？ （）

    • A、Install new drivers on the computer.
    • B、Install a new ink cartridge.
    • C、Install a print head on the printer.
    • D、Remove the packing tape from the print head.

    正确答案:D

  • 第17题：

    A technician is dispatched to a malware infected system. Upon arrival, the technician notices themalware’s pop-up on the screen. Which of the following boot methods would the technician utilize?（）

    • A、Reboot in Safe Mode
    • B、Reboot in Recovery Console
    • C、Reboot in Last Known Good Configuration
    • D、Reboot in System Debug Mode

    正确答案:A

  • 第18题：

    A technician has a laptop that is running slow and notices the fan is on high. Which of the following should the technician try FIRST?（）

    • A、Clean the heatsink assembly of debris.
    • B、Turn the fan off when the AC adapter is attached.
    • C、Turn the fan to low in the BIOS.
    • D、Replace the processor and fan.

    正确答案:A

  • 第19题：

    单选题
    Which of the following should a technician do FIRST to troubleshoot a users network connectivity problem？（）
    A

    Run TRACERT from the users workstation.

    B

    Start with the Last Known Good Configuration and reboot the computer.

    C

    Replace the network interface card （NIC）.

    D

    PING the users workstation.


    正确答案： D
    解析： 暂无解析

  • 第20题：

    单选题
    A technician receives a laptop that is running out of battery power more quickly than expected.Which of the following can the technician do to correct the problem？ （）
    A

    Note on the work order that the laptop is losing battery capabilities and the laptop must be replaced.

    B

    Replace the battery by purchasing a new battery from the manufacturer.

    C

    Stop using the battery and use alternating current （AC） power for the laptop.

    D

    Replace the AC adaptor by purchasing a new adapter from the manufacturer.


    正确答案： A
    解析： 暂无解析

  • 第21题：

    单选题
    A technician receives a dot matrix printer for repair and the work order states that the printer is only printing one-half of each character. Which of the following should the technician replace？（）
    A

    print head

    B

    fuser

    C

    injector

    D

    print nozzle


    正确答案： C
    解析： 暂无解析

  • 第22题：

    单选题
    A technician is troubleshooting a laptop LCD, and when the cover is opened nothing shows on the screen. Then all of a sudden the screen comes on and works fine. Which of the following should the technician check FIRST?（）
    A

    Backlight

    B

    Inverter

    C

    Loose cable

    D

    Lid switch


    正确答案： C
    解析： 暂无解析

  • 第23题：

    单选题
    A technician is performing scheduled preventive maintenance on a laser printer. Which of the following should the technician clean or replace？ （）
    A

    fuser

    B

    ozone filter

    C

    transfer corona

    D

    primary corona


    正确答案： C
    解析： 暂无解析

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