单选题Which of the following steps in the troubleshooting and repair process is MOST effectivereduce redundant effort？ （）A Discuss the problem with the user and identify any recent changes.B Identify the root cause of the failure.C Verify the problem resolut

题目
单选题
Which of the following steps in the troubleshooting and repair process is MOST effectivereduce redundant effort？ （）
A

Discuss the problem with the user and identify any recent changes.

B

Identify the root cause of the failure.

C

Verify the problem resolution.

D

Document activities and outcomes of repair steps.

相似考题

1.The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）A. Verity full system functionalityB. Identify the main problem and question the userC. Document their findings, actions, and outcomesD. Escalate the issue to upper management

2.An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?（）A、Gather information from users.B、Reboot the server.C、Apply the latest service packs to the operating system.D、Perform a root cause analysis

3.Which of the following should be done FIRST when troubleshooting a problem？（）A、Test the theory to determine the causeB、Perform a root cause analysisC、Establish a plan of actionD、Document outcomes

4.Which of the following describes the FINAL step in the troubleshooting process?()A. Verify full system functionality.B. Implement the change.C. Test the theory to determine the cause.D. Root cause analysis.

更多“单选题Which of the following steps in the troubleshooting and repair process is MOST effectivereduce redundant effort？ （）A Discuss the problem with the user and identify any recent changes.B Identify the root cause of the failure.C Verify the problem resolut”相关问题

  • 第1题：

    Which of the following steps in the troubleshooting and repair process is MOST effectivereduce redundant effort？ （）

    • A、Discuss the problem with the user and identify any recent changes.
    • B、Identify the root cause of the failure.
    • C、Verify the problem resolution.
    • D、Document activities and outcomes of repair steps.

    正确答案:D

  • 第2题：

    The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）

    • A、Verity full system functionality
    • B、Identify the main problem and question the user
    • C、Document their findings, actions, and outcomes
    • D、Escalate the issue to upper management

    正确答案:A

  • 第3题：

    Which of the following troubleshooting steps should be performed NEXT after a core router hasbeen reported down?（）

    • A、Implement a solution.
    • B、Establish the outage cause.
    • C、Identify all affected areas.
    • D、Test a solution.

    正确答案:C

  • 第4题：

    Which of the following describes the FINAL step in the troubleshooting process?（）

    • A、Verify full system functionality.
    • B、Implement the change.
    • C、Test the theory to determine the cause.
    • D、Root cause analysis.

    正确答案:A

  • 第5题：

    A server administrator implements a solution that should fix an issue. Which of the following should the administrator do NEXT in the troubleshooting process？（）

    • A、Notify users impacted by the problem
    • B、Verify full system functionality
    • C、Document the actions and outcomes
    • D、Identify the scope of the problem

    正确答案:B

  • 第6题：

    Which of the following are the FIRST actions to take when an administrator is troubleshooting aserver?（）

    • A、Make one change at a time and test/confirm the change has resolved the problem.
    • B、Verify full system functionality.
    • C、Replicate the problem.
    • D、Determine if a common element is causing multiple problems.
    • E、Identify any changes to the server.

    正确答案:C,E

  • 第7题：

    After successfully testing a probable cause to an issue， which of the following is the NEXT troubleshooting step？（）

    • A、Implement the solution or escalate.
    • B、Perform a root cause analysis.
    • C、Establish a plan of action to resolve the problem.
    • D、Verify full system functionality and if applicable implement preventative measures.

    正确答案:C

  • 第8题：

    单选题
    Which of the following steps in the troubleshooting and repair process is MOST effectivereduce redundant effort？ （）
    A

    Discuss the problem with the user and identify any recent changes.

    B

    Identify the root cause of the failure.

    C

    Verify the problem resolution.

    D

    Document activities and outcomes of repair steps.


    正确答案： D
    解析： 暂无解析

  • 第9题：

    单选题
    A server is experiencing an undetermined problem. Which of the following steps should the technician take in order to identify whether it is a software or hardware problem?（）
    A

    Reseat all main components

    B

    Try to replicate the problem

    C

    Flash the BIOS

    D

    Reinstall the operating system


    正确答案： C
    解析： 暂无解析

  • 第10题：

    单选题
    Which of the following describes the FINAL step in the troubleshooting process？（）
    A

     Verify full system functionality.

    B

     Implement the change.

    C

     Test the theory to determine the cause.

    D

     Root cause analysis.


    正确答案： B
    解析： 暂无解析

  • 第11题：

    单选题
    Which of the following is NOT a phase of the troubleshooting process？（）
    A

    confirm the repair

    B

    define the problem

    C

    document the results

    D

    simplify the problem


    正确答案： C
    解析： 暂无解析

  • 第12题：

    单选题
    When troubleshooting hardware issues with a server， which of the following is MOST likely to cause a problem in receiving vendor support？（）
    A

     Third party cables

    B

     Third party memory

    C

     Signed drivers

    D

     Server type


    正确答案： B
    解析： 暂无解析

  • 第13题：

    Which of the following is the FIRST step when troubleshooting an issue？（）

    • A、Identify the problem.
    • B、Verify full system functionality.
    • C、Document all findings.
    • D、Establish a theory of probable cause.

    正确答案:A

  • 第14题：

    A server is experiencing an undetermined problem. Which of the following steps should the technician take in order to identify whether it is a software or hardware problem?（）

    • A、Reseat all main components
    • B、Try to replicate the problem
    • C、Flash the BIOS
    • D、Reinstall the operating system

    正确答案:B

  • 第15题：

    Which of the following is the LAST step an administrator should take when troubleshooting an issue？（）

    • A、 Identify changes to the system.
    • B、 Replicate the problem in the system.
    • C、 Verify full system functionality. 
    • D、 Implement the solution.

    正确答案:C

  • 第16题：

    A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）

    • A、Verify full system functionality.
    • B、Document the findings, actions, and outcomes.
    • C、Establish a plan of action to resolve the problem.
    • D、Question the user and identify changes the user has made to the system.

    正确答案:C

  • 第17题：

    An administrator is troubleshooting a problem on an application server， but has not determined the cause of the problem and is not able to replicate the problem.  Which of the following should the administrator do prior to escalating the issue？（）

    • A、 Gather information from users.
    • B、 Reboot the server.
    • C、 Apply the latest service packs to the operating system.
    • D、 Perform a root cause analysis.

    正确答案:A

  • 第18题：

    When troubleshooting hardware issues with a server， which of the following is MOST likely to cause a problem in receiving vendor support？（）

    • A、 Third party cables
    • B、 Third party memory
    • C、 Signed drivers
    • D、 Server type

    正确答案:B

  • 第19题：

    单选题
    Which of the following is the LAST step an administrator should take when troubleshooting an issue？（）
    A

     Identify changes to the system.

    B

     Replicate the problem in the system.

    C

     Verify full system functionality. 

    D

     Implement the solution.


    正确答案： A
    解析： 暂无解析

  • 第20题：

    单选题
    A server is experiencing an undetermined problem. Which of the following steps should the technician take in order to identify whether it is a software or hardware problem？（）
    A

     Reseat all main components

    B

     Try to replicate the problem

    C

     Flash the BIOS

    D

     Reinstall the operating system


    正确答案： C
    解析： 暂无解析

  • 第21题：

    单选题
    When troubleshooting hardware issues with a server, which of the following is MOST likely to cause a problem in receiving vendor support?（）
    A

    Third party cables

    B

    Third party memory

    C

    Signed drivers

    D

    Server type


    正确答案： D
    解析： 暂无解析

  • 第22题：

    单选题
    Which of the following should be done FIRST when troubleshooting a problem？（）
    A

    Test the theory to determine the cause

    B

    Perform a root cause analysis

    C

    Establish a plan of action

    D

    Document outcomes


    正确答案： B
    解析： 暂无解析

  • 第23题：

    单选题
    An administrator is troubleshooting a problem on an application server， but has not determined the cause of the problem and is not able to replicate the problem.  Which of the following should the administrator do prior to escalating the issue？（）
    A

     Gather information from users.

    B

     Reboot the server.

    C

     Apply the latest service packs to the operating system.

    D

     Perform a root cause analysis.


    正确答案： B
    解析： 暂无解析

  • 第24题：

    单选题
    An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?（）
    A

    Gather information from users.

    B

    Reboot the server.

    C

    Apply the latest service packs to the operating system.

    D

    Perform a root cause analysis


    正确答案： B
    解析： 暂无解析

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