Ou bought an iron in a store last week,and you have found that there was something wrong with it.Write a letter to the store manager to explain the problem,express your complaints and suggest a solution You should include the details you think necessary Y

题目
Ou bought an iron in a store last week,and you have found that there was something wrong with it.Write a letter to the store manager to explain the problem,express your complaints and suggest a solution You should include the details you think necessary You should write neatly on the ANSWER SHEET Do not sign your own name at the end of the letter.Use"Li Ming"instead Do not write the address.（10 points）

相似考题

1.阅读下列短文，并做每篇后面的题。从各题所给的四个选项中，选出能完成所给句子的最佳选项。AA neighbor of mine, while visiting his mother in Boston, took her to a shoe store to buy a new pair of shoes. While she was trying on different styles(款式), my neighbor took the manager aside. “ When she picks out a pair that she likes,” he said, “ just tell her that the price is 12 dollars. I’ll pay the regular(正常的)price. I don’t care how much it is.”The following week, my neighbor was walking by the shoe store and the manager recognized (认出)him and called him in.“ What’s the problem?” asked my neighbor as he entered the store.“ Wasn’t my check any good?”“ That’s not it,” answered the manager, “ The problem is that your mother is bringing all her friends in for those 12-dollar shoes!”( ) 51. My neighbor went to Boston ________.A. to buy shoes for his motherB. to see his motherC. to pay for the shoes he had bought for his motherD. to see the manager of the shoe store

2.Part A51. Directions:You have just come back from Canada and found a music CD in your luggage that you forgot to return to Bob, your landlord there. Write him a letter to1) make an apology, and2) suggest a solution.You should write about 100 words on ANSWER SHEET 2.Do not sign your own name at the end of the letter. Use “Li Ming” instead.Do not write the address. (10 points)

3.Directions:You have just come back from Canada and found a music CD in your luggage that you forgot to return to Bob, your landlord there. Write him a letter to1) make an apology, and2) suggest a solution.You should write about 100 words on ANSWER SHEET 2.Do not sign your own name at the end of the letter. Use “Li Ming” instead.Do not write the address. (10 points)

4.Where shall I go through the formalities if I want to store my luggage here?A.You can store your luggage in the reception desk over thereB.You can store your luggage in the information room.C.You can store your luggage in the safe box of the bank.D.Luggage can be stored in the railway station and airport.

参考答案和解析
答案：
解析：
Dear sir or Madam I wish to express my dissatisfaction with the iron,which I purchased from Walmart last week When using it for the first time,I found that the temperature control was faulty;it was not possible to set it for an temperature apart from the highest.When I attempted to return the iron to the store,the cashier said that the store was unable to replace it or offer me a refund but advised me that it could be sent away for repair.As I need an iron on a daily basis,and it was not clear how long a repair would take,this option was unsatisfactory.Since the iron clearly does not function as it should and therefore does not comply with the legal standards of product quality,I am writing to you to ask for a full refund of the RMB 135 retail price.I look forward to hearing from you within the next two weeks Sincerely Li ming
更多“Ou bought an iron in a store last week,and you have found that there was something wrong with it.Write a letter to the store manager to explain the problem,express your complaints and suggest a solut”相关问题

  • 第1题：

    根据写作要求，写出一篇作文。

    You have made an appointment with your client, but failed to keep it. Write a letter of apology to your client according to the information below.

    1. apologize for your failure to keep the appointment;

    2. explain your reason to your client; and

    3. express your wish to make another appointment.


    参考答案：

    Dear customer:

    I'm sorry that I couldn't keep the appointment in time. This is a mistake in my work arrangement. We had an appointment, but the company suddenly had an emergency, and we needed an emergency meeting, so we couldn't do it. Sorry to tell you again. I hope we can make an appointment again to say sorry to you personally.

    Yours


  • 第2题：

    You had a very unpleasant experience during your stay in Wanda Hotel for your holiday.Write a letter to the store manager to explain the problem,express your complaints and suggest a solution You should include the details you think necessary You should write neatly on the ANSWER SHEET.Do not sign your own name at the end of the letter.Use"Li Ming instead Do not write the address.（10 points）


    答案：
    解析：
    Dear sir or madam i am writing to express my dissatisfaction with my stay from 10th to 16th in August at the Wanda Hotel,Nanjing where I booked a suite for my family The suite we lived is Room 213,in which the shower did not work.When we spoke to your representative,Tracey Meng,she promised to try to get the shower fixed,but this took an unacceptably long time to happen--three days from the first time we complained I asked her to fill out an accommodation report form detailing these issues,and enclose a copy for your information,together with photos of the bedrooms and the hotel grounds.Besides,although the room was billed as four-star accommodation,it was very cramped and the furnishings were worn and dirty I feel that we are due a full refund for this hotel stay,for it failed to meet the description in the brochure,and it ruined our holiday look forward to hearing from you within the next two weeks Sincerely,Li Ming

  • 第3题：

    Questions 56-58 refer to the following letter.
    Lasell, Inc.
    676 Keenan Dr.
    Fort Worth, Texas 76035
    Dear Customer,
    As you may be aware, Lasell has routinely received commendations for our commitment to product safety. Every item that is sold under the Lasell name is subjected to rigorous product testing. When design flaws are detected, the model is revised to eliminate the problem. In addition, our products are built from the strongest plastics to ensure that you never have a problem with a Lasell product.
    In the unlikely event that products are released with previously undetected flaws, great steps are taken to ensure that every flawed item is removed from the market and replaced for customers.
    Late last week, our exceptional quality assurance team identified a previously undetected minor flaw in the air filters in our 6000X model. Because our records show that you have recently purchased a 6000X vacuum cleaner, we want to inform you of this flaw and of your right to return the product
    for a new one. Please be assured that there is absolutely no safety risk to you or any operators of the machine. However, to ensure that
    you are satisfied with the quality of our products, we would like to ask you to contact the Lasell store nearest to you. The store will arrange to pick up your machine at your home at a time that is convenient for you.
    Our customers’ satisfaction is foremost on our mind, and we want to make sure that you are not inconvenienced in any manner. A replacement vacuum cleaner will be delivered at the time of the pickup. Furthermore, customers who share in the exchange will receive a free gift in appreciation of their business.
    Sincerely,
    Joe Glidden

    What is Lasell's businesses?

    A. Producing appliances.
    B. Safety assessment.
    C. Packaging materials.
    D. Commercial deliveries.

    答案：A
    解析：

  • 第4题：

    资料：When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims， the first step is to present the warranty， or any other records which might help. at the store of purchase. In most cases，this action will produce results. However， if it does not， there are various means the consumer may use to gain satisfaction A simple and common method used by many consumers is to complain directly to the store manager. In general， the “higher up” his or her complaint， the faster he or she can expect it to be settled. In such a case， it is usually settled in the consumer's favor， assuming he or she has a just claim.
    Consumers should complain in person whenever possible， but if they cannot get to the place of purchase， it is acceptable to phone or write the complaint in a letter.
    Complaining is usually most effective when it is done politely but firmly， and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done， the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so， the consumer should do this， stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result， the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights.

    According to the passage， what is the advantage of complaining directly to the store manager?

    A.The problem will be settled faster.
    B.The problem will usually be settled in the customer s favor.
    C.The problem will no longer exist immediately.
    D.Both A&B.

    答案：D
    解析：
    本题的问题是“根据文章，直接向商店经理投诉有什么好处？”。A选项“问题将得到更快解决”；B选项“问题解决方式通常会得到顾客的青睐”；C选项“问题将立即不复存在”；D选项“A和B”。根据主题句可知，直接向经理投诉的高处有两个：一是问题解决得更快；二是通常问题的解决方式受消费者青睐，故选D。

  • 第5题：

    问答题
    Practice 3　 Your TV set broke down only one week after it was brought. Write a letter of complaint to the store where your TV set was bought.　 1) to express what is wrong with your TV set　 2) to make your request (change for a new one, or return the broken one... )　 3) to urge the store to give an early reply　 You should write approximately 100 words. Do not sign your own name at the end of your letter. Use “Wang Lin” instead. You do not need to write your address and the date.

    正确答案： 【参考范文】
    Dear Sir or Madam,
    Last week I bought a TV set from your store. Unfortunately, your product was unable to work properly. It always stops working suddenly and the screen becomes blank. And it broke down this morning. To resolve the problem, I would like you to return my money back, or change a new set for me.
    I’m looking forward to your early reply and a resolution to my problem, and I will wait a reasonable amount of time before taking this matter further.
    Thank you for taking time to read this letter.
    Sincerely,
    Wang Lin
    解析： 暂无解析

  • 第6题：

    问答题
    Practice 3You are required to write a letter to the post office in your university or in the nearby neighborhood to tell them that you haven't received a parcel which your friend send you for your birthday. In the letter you should cover the following information:(1) explain your situation,(2) tell them what are there in the parcel, and(3) tell them what you want them to do about it.Write at least 150 words.You do NOT need to write any addresses.

    正确答案： 【范文】
    Dear Sir or Madam,
    I am writing to express my strong dissatisfaction with the poor postal service which causes me great trouble.
    I am a student of Dalian University and I am from the south. About one month and a half ago one of my friend sent me a parcel which contains some photos we took at Xiamen. My friend now is in America. It is because he would leave that we tried our best to be together in last summer holiday. Before he left he sent these photos to me. So they are very precious to both of us.
    But to my great disappointment, I have not received these photos yet. What embarrasses me most is that your postal staff refuse to look into the matter which has made me extremely angry.
    I sincerely hope that you will improve your management system and give prompt attention to my case. I am looking forward to your favorable reply at your earliest convenience.
    Yours sincerely,
    Li Ming
    解析： 暂无解析

  • 第7题：

    问答题
    Task I (10 marks)　　Write a letter to a company declining a job offer. In the letter, you:　　● Express your gratitude to the company for the job offer　　● Explain the reason(s) why you have to decline the offer　　● Apologise and extend your good wishes to the company　　Write a letter of between 100 and 120 words in an appropriate style on the answer sheet. Do not write your name or address.

    正确答案：
    Dear Mr. Frank,
    Thank you for the time and effort you spent considering me for a position as seminar leader. I am grateful for your offer of employment.
    While I believe firmly in the mission of your company and appreciate the challenging opportunity you offer, I have had another offer which I believe more closely matches my current career goals and interests. Therefore, although it was a difficult decision, I must decline your offer and offer you my sincere apologies.
    I do appreciate all the courtesy and hospitality extended to me by your office, and I wish you well in your endeavors. I hope our paths will cross again in the future.
    Thank you again for your time and consideration.
    Sincerely,
    Jane Chole
    (Word Count: 123)
    解析： 暂无解析

  • 第8题：

    单选题
    Your company has an internal Web site that requires HTTPS. The Web site s certificate is self-signed. Youhave a computer that runs Windows 7 and Windows Internet Explorer 8. You use HTTPS to browse to theWeb site and receive the following warning message: There is a problem with this website s security certificate. You need to prevent the warning message from appearing when you access the Web site.  What should you do?（）
    A

    From Internet Explorer， enable InPrivate Browsing.

    B

    From Internet Explorer， add the Web site to the Trusted sites zone.

    C

    From Certificate Manager， import the Web site s certificate into your Personal store.

    D

    From Certificate Manager， import the Web site s certificate into your Trusted Root CertificationAuthorities store.


    正确答案： D
    解析： 暂无解析

  • 第9题：

    问答题
    Directions:　　You have stayed with your friend Cathy for a whole week. Now you are going home. Write a message to her to　　1．express your gratitude　　2．show your appreciation of the good days you’ve had together　　3．say goodbye　　Write a letter of at least 100 words in an appropriate style on the Answer Sheet. Do not write your address or name.

    正确答案：
    Dear Cathy,
    Please accept my thanks for the very pleasant time I spent together with you for the past week.
    I very much appreciated your hospitality and also thoroughly enjoyed the six very interesting days together with you, driving along the coast at the sunset, swimming at the sea, eating those delicious seafood, watching classic movies at cinema, playing video games for a whole night and doing many other wonderful things.
    I am sure that the past six beautiful days will keep me happy for a long time.
    Now I would like to express my thanks for your warm hospitality with a little gift that you will shortly receive.
    Bye!
    Truly yours,
    Susan
    解析： 暂无解析

  • 第10题：

    问答题
    Directions: You have been hospitalized for days and have been well attended to by both the doctors and the nurses. You feel that you need to thank them. Write a letter to them to　　1.express your thanks;　　2. tell them that their attendance is important to your recovery;　　3. praise their devotion to the patients.　　You should write no less than 80 words. Do not sign your own name at the end of the letter. Use “Li Ming” instead. You do not need to write the address. Now write the letter on the Answer Sheet.

    正确答案：
    Dear Doctors and Nurses,
    I am writing to express my appreciation for your great care during my hospitalization.
    Your treatment is very important for me to recover so fast. When I knew my leg was in the risk of amputation, I couldn’t accept the truth. Owning to your effort, I can walk as well as before now.
    In my heart, you are the best doctors and nurses. Your devotion to the patients is selfless. Hope you will cure more and more people.
    Best wishes.
    Yours sincerely,
    Li Ming
    解析： 暂无解析

  • 第11题：

    问答题
    Practice 2　　● Recently your company is planning to bid for hosting an exhibition and now the manager of your company has asked you to write a letter to the organizing committee to introduce your company to them.　　● Write a letter to introduce the details about your company.　　● introducing the department structure and service,　　● introducing previous exhibitions you have hosted,　　● expressing your confidence in the success if you are permitted to host it.

    正确答案： 【参考范文】
    Dear Mr. Green,
    I am glad to know that now you are planning to organize an international automobile exhibition and we are greatly interested in this exhibition and would like to host it.
    Our company, Reliable Co. Ltd., established in the year 1985, is a professional company excelling in hosting organizations, providing supporting businesses and organizing conferences. We possess a domestic exhibition department and an international exhibition department separately, a development department, a design department, and a construction department, providing all-around services for our customers.
    During the thirty years, we have established a long-term cooperative relationship with a lot of famous exhibitions. We have hosted Automobile Asia, Tour Worldwide, and Electronic Products Show, etc. We have boasted of high-quality products and services to our clients. We have offered specially tailored services like stand design, promotional material printing, and showroom adornment for the clients. Our business partners come from many countries, such as the United States of America, Brazil, the United Kingdom, Australia, South Africa and Turkey, etc.
    Considering our rich experience in hosting exhibitions and arranging conferences, we truly believe that our co-operation will bring a win-win situation. We ensure that there will be a breakthrough and creations for your trade show.
    Yours Sincerely,
    Will Smith
    解析： 暂无解析

  • 第12题：

    问答题
    Practice 5You and your family are on holiday abroad. You are staying in a hotel, but you are not satisfied with some aspects of the accommodation. Write a letter to the hotel manager. In your letter, you should· introduce yourself· explain what is wrong with the hotel room, and· say what action you would like the hotel manager to take.Write at least 150 words.You do NOT need to write any addresses.Begin your letter as follows:Dear Sir or Madam,…

    正确答案： 【参考范文】
    Dear Sir/Madam,
    I am one of your hotel guests and my family (wife and two children) and I arrived from Hong Kong SAR and checked in to your hotel several days ago intending to stay for two weeks. We are in room 906 in the West Wing.
    When we arrived, we were slightly disappointed with the size of the hotel room. When we pre-booked this accommodation with our travel agent, she had indicated that we would have a family suite with a double bed and two single beds for our children. However, there is only a double bed and a fold-out sofa, which is not suitable. We were also surprised that our room did not have a sea view, as promised. Finally, we have found the hotel room to be quite cold at night, with insufficient heating.
    I would appreciate it if you could arrange for two single beds to be transferred into our room as soon as possible. Likewise, if several heaters for the room could also be arranged, I would greatly appreciate it.
    I look forward to hearing from you.
    Yours sincerely,
    Brownlee
    解析： 暂无解析

  • 第13题：

    Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day, Write an email to the customer service center to

    1) Make a complaint and

    2) Demand a prompt solution

    You should write about 100words on ANSERE SHEET 2

    Do not sign your own name at the end of the letter, Use "zhang wei "instead.


    正确答案：
    Dear Sir or Madame,
    　　 As one of the regular customers of your online store, I am writing this letter to express my complaint against the flaws in your product—an electronic dictionary I bought in your shop the other day.
    　　 The dictionary is supposed to be a favorable tool for my study. Unfortunately, I found that there are several problems. To begin with, when I opened it, I detected that the appearance of it had been scratched. Secondly, I did not find the battery promised in the advertisement posted on the homepage of your shop, which makes me feel that you have not kept your promise. What is worse, some of the keys on the keyboard do not work.
    　　 I strongly request that a satisfactory explanation be given and effective measures should be taken to improve your service and the quality of your products. You can either send a new one to me or refund me my money in full.
    　　 I am looking forward to your reply at your earliest convenience.
    　　 Sincerely yours,
    　　 Zhang Wei

  • 第14题：

    Questions 56-58 refer to the following letter.
    Lasell, Inc.
    676 Keenan Dr.
    Fort Worth, Texas 76035
    Dear Customer,
    As you may be aware, Lasell has routinely received commendations for our commitment to product safety. Every item that is sold under the Lasell name is subjected to rigorous product testing. When design flaws are detected, the model is revised to eliminate the problem. In addition, our products are built from the strongest plastics to ensure that you never have a problem with a Lasell product.
    In the unlikely event that products are released with previously undetected flaws, great steps are taken to ensure that every flawed item is removed from the market and replaced for customers.
    Late last week, our exceptional quality assurance team identified a previously undetected minor flaw in the air filters in our 6000X model. Because our records show that you have recently purchased a 6000X vacuum cleaner, we want to inform you of this flaw and of your right to return the product
    for a new one. Please be assured that there is absolutely no safety risk to you or any operators of the machine. However, to ensure that
    you are satisfied with the quality of our products, we would like to ask you to contact the Lasell store nearest to you. The store will arrange to pick up your machine at your home at a time that is convenient for you.
    Our customers’ satisfaction is foremost on our mind, and we want to make sure that you are not inconvenienced in any manner. A replacement vacuum cleaner will be delivered at the time of the pickup. Furthermore, customers who share in the exchange will receive a free gift in appreciation of their business.
    Sincerely,
    Joe Glidden

    What is the purpose of the letter?

    A. To introduce a policy change.
    B. To invite customers to an in-store event.
    C. To respond to a customer complaint.
    D. To announce a replacement plan.

    答案：D
    解析：

  • 第15题：

    Suppose you have found something wrong with the electronic dictionary thatyou bought from an online store the other day.Write an email to the customerservice center to1）make a complaint,and2）demand a prompt solution.You should write about 100 words on ANSWER SHEET 2.Do not sign your own name at the end of the letter.Use‘Zhang Wei"instead.Do not write the address.


    答案：
    解析：
    Dear Sir or Madam,
    I am writing to make a complaint against your product quality.I bought an electronic dictionary from your online store last week butI found something wrong with its quality when I first used it.So I am writing this letter to complain against the flaws in your product.To begin with,when I turn it on,all I got was a fuzzy screen,which was completely unacceptable.Secondly,I did not find the original equipment battery promised free of charge in the advertisement posted on the homepage of your shop.Therefore,I would like to either change the electronic dictionary for a new one or receive a refund for it.I would be most grateful for your help.
    Sincerely,
    Zhang Wei

  • 第16题：

    请选择合适的选项，补充下列英文句子: Thank you for your（） to my store, you can find the products you need from my store.

    • A、visitted
    • B、visited
    • C、visits
    • D、visiting

    正确答案:D

  • 第17题：

    问答题
    Practice 7　　● You are supposed to write a letter of compliant about the quality of the product when you found the product and after-sales service you bought recently which fell far below the standard you expect.　　● It is necessary to include the information below in the proposed letter:　　● Why are you writing the letter of compliant?　　● Why are you dissatisfied with the newly purchased product?　　● Giving description of the malfunctioned product you bought recently.　　● Explaining the fact that the after-sales service is very poor.　　● What do you ask the supplier to do?　　● Write 200~250 words on your Answer Sheet.

    正确答案： 【参考范文】
    June 17, 2006
    Dear Mr. Walker,
    I am writing to draw your attention to a new $ 5,999 flat-panel LCD computer screen with built-in speakers which I purchased from Hewlett-Packard branch in Beijing on 28 May 2006. It is very unfortunate that only after using less than ten days, some problems have occurred. I regret to tell you that the flat-panel LCD computer screen malfunctioned. In addition, the music system does not work the way it should making a lot of noise. What’s worse, even one speaker is out of order.
    On 6 June only a few days outside the ‘replacement for product fault’ window, the built-in speakers on the unit failed to work properly. Although I called the sales Rep immediately, not until four days later did a technician arrived to check the problem. After a 20-second test (by the way, he is using my borrowed earphones to test the unit), I was told that the Hewlett-Packard screen speakers were not functioning! However, no information was given to me about what was to be the solution to this annoying problem. Clearly the screen has a multimedia purpose, yet with these audio problems most of the enjoyment was lost. A technician named Hewlett-Packard’s senior officer who guaranteed that they were doing ‘everything’ possible to remedy the situation. I was told to call him ‘any time’, and they would do ‘anything’ to help me out. Sixteen days has passed after reporting the problem, nothing was heard from the Sales Rep or Hewlett-Packard.
    As one of the famous computer producing manufacturers, your company-Hewlett-Packard is enjoying high prestige among customers around the world. Yet I don’t understand why I should get such an inferior quality product and such a poor after-sales service. According to the terms of guarantee of your company, it is your company’s responsibility to have the computer screen with built-in speakers repaired. I would appreciate it if you could repair the computer screen as the earliest possible time, or exchange it for a better model. Otherwise, I will have no choice but to ask for solution at the Consumer Association. Your prompt attention to this letter will be appreciated.
    I am looking forward to hearing from you soon.
    Yours sincerely,
    Peter Stephen
    解析： 暂无解析

  • 第18题：

    问答题
    Directions：You have made an email appointment with your foreign language teacher, Peter Brown, but failed to keep it. Write a letter to your teacher to　　1) apologize for your failure to keep the appointment,　　2) explain your reason,　　3) express your wish to make another appointment.　　You should write at least 80 words on ANSWER SHEET.　　Do notsign your name at the end of the letter. Use “Li Ming” instead.　　Do not write the address.

    正确答案：
    Dear Mr. Brown,
    I am writing to apologize for my failure to keep the appointment we made on Friday. I did set out by bike to meet you that afternoon, but unfortunately, I knocked an old lady down on the way and hurt her leg. I had no choice but to send her to hospital. I am sorry for any inconvenience this has caused to you. I can assure you that it will never happen again. I do need your help in writing my paper, so would you please give me another chance to discuss it with you? If so, please email me to suggest a time. Thank you.
    Yours sincerely,
    Li Ming
    解析： 暂无解析

  • 第19题：

    问答题
    Practice 1　 You have read the following advertisement on the Morning Post, an English newspaper.　 Write an application letter to the hotel manager. Your letter should include:　 (1) reasons for your application　 (2) a request for an interview　 You should write approximately 100 words. Do not sign your own name at the end of your letter. Use “Wang Lin” instead. You do not need to write the address.

    正确答案： 【范文】
    Dear hotel manager,
    I learnt that your hotel needed a temporary hotel receptionist on the Morning Post yesterday. I write this application letter to request an interview. The following is my brief introduction.
    I am Wang Lin, a student in Cambridge University, majoring in English linguistics. I have worked as a part--time hotel receptionist when I was in China. Therefore, I am confident of my ability to assume this responsibility. Besides that, I am good at English and French. Meanwhile, I am an open-minded, easy-going girl with pleasant appearance.
    Looking forward to your reply.
    Best wishes!
    Yours’ sincerely,
    Wang Ling
    解析： 暂无解析

  • 第20题：

    问答题
    Task I(10 marks)　　You are a member of an organisation which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory, and you were very disappointed with the quality of the food and the behaviour of the staff. Write a letter to the manager of the restaurant. Explain what was wrong with the meal and the service, and suggest what he/she should do to ensure that you and your group return to the restaurant.You should write about 100 words. You do NOT need to write your own address.

    正确答案：
    Dear Manager,
    I am writing to deliver my complaint about the quality of food and the bad manners of your staff.
    I am a member of the Environment Protection Organization. We regularly meet at your restaurant to have meals. However, to my great disappointment, recently the food served in your restaurant was not as delicious and clean as before. What’s more, some of your staff were quite cold and impatient to us.
    I hope you would take it into serious consideration and take measures. I earnestly hope to see the improvement so that we could come back to enjoy your meals as used to be.
    Sincerely yours,
    Li Ming
    解析： 暂无解析

  • 第21题：

    单选题
    I bought a washing-machine and asked to have it sent to my house. The manager of the store promised to make a prompt（）
    A

    delivery

    B

    relay

    C

    supply

    D

    transport


    正确答案： C
    解析： 暂无解析

  • 第22题：

    问答题
    Nowadays more young people can enjoy university education than in the past, but they are faced with another problem: job hunting. Most graduates find it hard to find a satisfactory job, and some have to stay jobless for several years. What do you think may have caused this problem? Write a composition of about 400 words to explain your point of view. The title has been provided for you.Problems in university students' job hunting　　In the first part of your writing you should present your thesis statement, and in the second part you should support the thesis statement with appropriate details. In the last part you should bring what you have written to a natural conclusion or a summary.　　Marks will be awarded for content, organization, grammar and appropriateness. Failure to follow the above instructions may result in a toss of marks.

    正确答案：
    Problems in university students' job hunting Many years ago, most young people could not go to university because university only accepted a small amount of students. To their delight, young people now find it easier to go to university, but to their dismay, they also find it harder to find jobs. How come university students, who are intelligent, ambitious and knowledgeable, have difficulty in finding jobs? There are several reasons to account for this problem.
    One important reason is that nowadays university students pursue too high a goal. Most of them dream to work in office buildings, and hold contempt for jobs in places where things are made or sold. Some care too much about some minor factors, such as salary, location or comfortableness of the working place. Because of these, students usually narrow down their selections, thus making it harder to find a proper job. For example, most students want to work in cities or in coastal areas, such as Shanghai, Beijing or Guangzhou. Although talents are badly needed in some western provinces, the graduates are unwilling to go there. This naturally makes it hard to find a job in some areas and hard to find a talent in some other areas.
    Another reason is that the majors some students study in universities do not fit in with the demands of the vacant jobs. As the society is developing so quickly, university cannot catch up with it and offer courses to satisfy all requirements. Besides, there are some majors where not many graduates are needed but are admitting many students each year. When these students graduate, they may find that there are almost no vacancies that really need their knowledge. Majors like history or philosophy are examples of this type.
    The last reason is that some employers raise too strict requirements on graduates. Because students stay on campus, most of them do not have time to work. But most companies just want to employ people with at least two-year working experience. This can keep many students from applying for the jobs. Some employers also just want boys, and then the girls will lose the chance of applying for the jobs.
    From the above discussion, we can see that students, universities, and employers should all be responsible for the problems in the job market. To solve the problem, graduates should hold reasonable expectations, university should offer courses to meet the latest requirements of the society and flexibly adjust admission policy, and employers should raise sensible requirements on candidates. If all these three parties make joint efforts, university students will soon find that finding a job is not as hard as they expected.
    解析：
    　　这道题要求谈论原因，即why it is hard for university students to find a job。作者从学生个人的期望值过高、学校课程陈旧和雇主要求太高三个方面进行了阐述，要点合理恰当。引言段采用对照法开头，用一个问题引出讨论主题，保证了文章中心思想的清晰明了。正文段中，作者按照个人、学校、社会三个方面的顺序安排要点，符合由小到大的顺序，保证了文章的通顺。论据方面，除了推理以外，我们还可以发现很多例子，这就增强了文章的说服力。

  • 第23题：

    问答题
    Practice 8You have found many problems with the dorm management and write a letter to the Dorm Management Office to:(1) describe the problems;(2) state the consequences of the problems;(3) express your desire to have the problems solved. Write at least 150 words.You do NOT need to write any addresses.

    正确答案： 【参考范文】
    Dear Sir,
    I am writing to report the problems with the dorm management. I am a new student who has been living here for about two months. During this period of time, I have found many problems with the dorm management.
    The first thing I have to say is that security of the dorms should be improved. Strangers can go in and out freely without any inquiries and checks. Thefts occur from time to time because of the negligence of the dorm management. Secondly, the heating system is frequently out of order and has not been repaired in a timely manner. As a result, quite a few of my roommates have caught colds. And I, too, have also caught a very bad cold.
    I sincerely hope that the people in charge of the dorms would take immediate action to solve these problems.
    Yours truly,
    Lily
    解析： 暂无解析

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