Gather information from the customer.
Isolate the problem on the device.
Read the service documentation for possible causes.
Check the parts life counters.
第1题:
Which of the following is the FIRST step when troubleshooting an issue?()
第2题:
A technician is troubleshooting a laptop LCD, and when the cover is opened nothing shows on the screen. Then all of a sudden the screen comes on and works fine. Which of the following should the technician check FIRST?()
第3题:
A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?()
第4题:
A customer reports that error messages occasionally appear and quickly disappear. Which of thefollowing is the BEST place for a technician to begin troubleshooting this issue?()
第5题:
A technician is troubleshooting a lack of Internet connectivity affecting their entire office. The technician suspects the issue is with their Internet Service Provider failing to provide service.Which of the following command line tools should the technician use to BEST test this theory?()
第6题:
A technician is sent out to a client’s office to solve an issue involving a machine which has numerous Windows XP service failures upon startup. Which of the following would be the FIRST place to check for information on this?()
第7题:
Event Viewer
MSCONFIG
Services MMC
Group Policy Editor
第8题:
Com+.log
System Log
Security Log
Application Log
第9题:
Gather information from users.
Reboot the server.
Apply the latest service packs to the operating system.
Perform a root cause analysis.
第10题:
Backlight
Inverter
Loose cable
Lid switch
第11题:
Gather information from the customer.
Isolate the problem on the device.
Read the service documentation for possible causes.
Check the parts life counters.
第12题:
Gather information from users.
Reboot the server.
Apply the latest service packs to the operating system.
Perform a root cause analysis
第13题:
The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?()
第14题:
A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?()
第15题:
Which of the following is the LAST step an administrator should take when troubleshooting an issue?()
第16题:
A technician is troubleshooting a workstation that has the wrong time information. All workstations should be pointing to a central NTP server. Which of the following locations would the technician check to investigate error messages related to this issue?()
第17题:
An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?()
第18题:
During system boot, the system hangs at LED 0C31. What is the first step the system administrator should take to correct the problem?()
第19题:
Identify changes to the system.
Replicate the problem in the system.
Verify full system functionality.
Implement the solution.
第20题:
Identify the problem.
Verify full system functionality.
Document all findings.
Establish a theory of probable cause.
第21题:
IIS log
Application log
System log
Security log
第22题:
Verity full system functionality
Identify the main problem and question the user
Document their findings, actions, and outcomes
Escalate the issue to upper management
第23题:
Record the solution in the appropriate logs for future use.
Ask the user who reported the issue what past documentation they have.
Ask the user who reported the issue to explain the symptoms in detail.
Record what steps should be taken to resolve the issue.
第24题:
tracert
ipconfig
netstat
nslookup